Graham Halsne: Manager of Customer Service in Oceanside, CA

Direct oversight of 14 retail doors in Los Angeles and Orange County including project management of 3 new retail doors in this region.

Responsible for new store openings as well as existing retail units, specifically development of Custom Framing division of the Aaron Brothers chain which is a division of Michaels INC. In this role I manage partnerships with Regional Directors, prioritizing business needs and facilitating training while promoting the growth of Aaron Brothers culture through influential leadership. Excellent communication on a global scale is a large part of this role due to the organic nature of this 120 store chain.

Operations Implementation/Management of the all retail facets including training, coaching and people development for Los Angeles, Orange County and San Diego County. New store project management is the most rewarding part of this role with continued partnership with Regional Managers leading to outstanding results in existing doors and new retail stores. Prioritization of individualized goals and training plans based on a clear understanding of opportunities in sales and selling. The Operations Specialist is also responsible for other operational duties at a corporate level such as customer service management, creation of company SOP (policy and procedure) and managing excellent customer communications.

Recruited from inside the organization to oversee relocation, remodel and operations of Aaron Brothers exclusive "Prototype"? locations in Hermosa Beach, CA- Irvine, CA- Walnut Creek, CA and Reno, NV. Prototypes are the spearhead of the organizations growth strategy. In this role, the P.M. acts as point person for all tactical details in store opening from start to finish implementing training and standards in these retail locations while driving the operations, sales and customer service experience and paving the way to world class.

A General Manager of a specialty retailer exercises dynamic leadership while directing each department of a retail location. Custom Framing Design and Sales, Custom Frame Shop production and multiple retail departments ( Art supplies, Picture Frames and Home Decor) -Excellence in sound merchandising and clarity of sale driving promotions, Nimble execution of support center directives that react to a changing retail environment and driving optimal customer satisfaction and associate job satisfaction in the workplace is the daily "to-do list" of a successful General Manager. From 2002 to 2013 I had the opportunities to Manage these locations: Santa Clarita, CA 02-04 Seattle, WA 04-09 Issaquah, WA 09-13 Puyallup, WA 2013 Hermosa Beach, CA 2014