Hannah Angelides: Communications Customer Service in Waterbury, VT

(I-III) ? Field all incoming traffic to shop, answer all gear/product questions, work efficiently on team, emphasis on multi-tasking ? Encyclopedic knowledge of all product inventory and all business systems and processes using online and in-store inventory management and point of sales programming (POSIM, Magento, BRM, Inventory Lookup/Denali) ? Specialized ski knowledge to outfit customers based on needs for Backcountry, Alpine, and Nordic Employee Equity Committee • Advocate for staff and create resources that ensure staff feel supported, heard, and understand store policy • Work with staff and customers to create an environment that supports outdoor endeavors for everyone • Assist in anonymously reviewing cover letters and resumes to limit biased hiring

? Facilitate online ski sales based on personal questionnaires and needs of customers ? Specialized gear rapport with customers to ensure sales ? Commission based

? Maintain safety, supervision, and therapeutics for adolescents and young adults enrolled in the program ? Provide 24/7 in-field wilderness care and skills to students ? Work with therapists, co-guides, and field directors to encourage positive student experience and growth

Size and schedule rental gear specific to customer needs, facilitate small ski service repairs, and sell new merchandise

Tend to daily hygienic and health need of lab mice while reporting to professors ? Write reports about conditions and behavior in accordance with current studies

Further leadership and support skills through competitive counselor-in-training program, promoted from counselor to Senior Girls Camp Director, facilitate events while supporting senior campers Childhood Cancer Lifeline Camp Winning Spirit | Grantham, NH, September 2015 ? Family camp counselor, support for families with children suffering from cancer