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Hannah Angelides: Communications Customer Service in Waterbury, VT

Hannah Angelides

Communications Customer Service
Waterbury | United States
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Work experience
Image The Outdoor Gear Exchange

The Outdoor Gear Exchange

Communications Customer Service | 06/2020 - Current

(I-III) ? Field all incoming traffic to shop, answer all gear/product questions, work efficiently on team, emphasis on multi-tasking ? Encyclopedic knowledge of all product inventory and all business systems and processes using online and in-store inventory management and point of sales programming (POSIM, Magento, BRM, Inventory Lookup/Denali) ? Specialized ski knowledge to outfit customers based on needs for Backcountry, Alpine, and Nordic Employee Equity Committee • Advocate for staff and create resources that ensure staff feel supported, heard, and understand store policy • Work with staff and customers to create an environment that supports outdoor endeavors for everyone • Assist in anonymously reviewing cover letters and resumes to limit biased hiring
Image The Outdoor Gear Exchange

The Outdoor Gear Exchange

Winter Sports Expert (Ski) | 08/2021 - Current

? Facilitate online ski sales based on personal questionnaires and needs of customers ? Specialized gear rapport with customers to ensure sales ? Commission based
Image The Outdoor Gear Exchange

The Outdoor Gear Exchange

Wilderness Therapy Guide | 06/2021 - 08/2021

? Maintain safety, supervision, and therapeutics for adolescents and young adults enrolled in the program ? Provide 24/7 in-field wilderness care and skills to students ? Work with therapists, co-guides, and field directors to encourage positive student experience and growth
Image Begg's Ski Shop

Begg's Ski Shop

Retail Specialist & Ski technician | 06/2019 - 08/2019

Size and schedule rental gear specific to customer needs, facilitate small ski service repairs, and sell new merchandise
Image St. Lawrence University Vivarium

St. Lawrence University Vivarium

Lab Assistant | 08/2017 - 02/2019

Tend to daily hygienic and health need of lab mice while reporting to professors ? Write reports about conditions and behavior in accordance with current studies
Image YMCA Camp Coniston

YMCA Camp Coniston

Senior Girls Camp Director, Summer Counselor, Leader in Training | 06/2014 - 08/2017

Further leadership and support skills through competitive counselor-in-training program, promoted from counselor to Senior Girls Camp Director, facilitate events while supporting senior campers Childhood Cancer Lifeline Camp Winning Spirit | Grantham, NH, September 2015 ? Family camp counselor, support for families with children suffering from cancer
Education history
Image St. Lawrence University

St. Lawrence University

Bachelor of Science

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1501 Lincoln Blvd.#1014 Venice, CA. 90291