Heather Bailey: Club Host in Encinitas, CA
Heather Bailey
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Club Host
Encinitas | United States
Skills
No information
Interests
Entrepreneurship
World travel
Foreign languages
Industries
Lifestyle
Surf
Health & Fitness
Summary
No information
Activity
Projects
No information
Work experience
Surf Air
Club Host | 03/2017 - Current
- Provide personalized, in-person service for members of private airline
- Cultivate lasting relationships with members
- Anticipate travel needs of members and coordinate the logistics
- Assist members with the Surf Air technology used to book flights
- Field walk-in sales leads, build rapport, and assist sales team
- Provide feedback to tech team regarding user issues
Expedia Local Expert
Lead Concierge | 09/2013 - 09/2016
- Sold $1.6M+ in activities and tours in last 18 months [Top 9% in HI]
- Consistently exceeded team and personal goals
- Finalist in Expedia’s “Concierge of the Year” award in 2015 [1 of 3 nationwide]; recognized for outstanding guest and partner service
- Trained and coached new hires to become recognized top performers
- Oversaw 80+ team members; point woman for colleague inquiries regarding sales, service, technical support, and conflict resolution
- Demonstrated extensive product knowledge of 600+ activities & tours
- Created exceptional rapport; generated repeat business and referrals
- Developed and implemented sales trainings to team of 80+ concierges resulting in increased sales and margins
- Liaison between colleagues & management and lodging & supply partners
- Organized and planned guest itineraries while delivering superior customer service with a high rate of guest satisfaction
- Received over 130 positive guest feedback and review letters
Expedia Local Expert
Concierge | 07/2011 - 09/2013
- Resort ambassador greeting guests, answering questions, and giving advice
- Responsible for converting miscellaneous questions into closed sales through face-to-face, phone, and e-mail communication
- Expert in recommending, planning, and booking guest itineraries on Oahu, Maui, Kauai, and Hawai'i (Island)
Billabong Retail
Lead Sales Associate | 04/2011 - 07/2011
- Assisted management in computing and tracking sales goals to relay to colleagues and encourage joint efforts to exceed given targets
- Liaison between management and sales associates
- Promoted for consistently meeting and exceeding sales goals
- Processed incoming shipments, prepared outgoing shipments, and kept records of merchandise, sales, and daily activities
Billabong Retail
Sales Associate | 12/2010 - 04/2011
- Greeted customers and quickly assessed customers’ needs to present appropriate merchandise
- Served customers whole-heartedly upon entrance to achieve a wonderful shopping experience
- Completed full spectrum of cashier duties
- Driven by weekly sales goals and performing with my team
Sailing Yacht Sea Hawk
First Mate, Stewardess, & Deckhand | 06/2008 - 08/2010
- Provided 24/7 silver service to guests sailing aboard private vessel
- Anticipated and fulfilled guests’ needs and demands
- Procured provisions and supplies in preparation for multiple weeks at sea
- Successfully navigated and sailed vessel along the entire US Eastern Seaboard (Maine-Florida), Virgin Islands, Caribbean, and Bahamas
- Responsible for scheduling and performing maintenance for fleet of three vessels including 86 ft sailing yacht, 38 ft powerboat, and 13 ft yacht tender
Education history
Curtin University
International Student Exchange Program | 2007 - 2007
University of North Carolina Wilmington
B.S. Business Administration | 2004 - 2008
Connections
Companies (0)
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