Heather Marcelynas: Logistics & eCommerce Operations Manager in Oakland, CA

Management of supply/demand planning activities for the Canadian retail & US/UK eCommerce business. • Evaluated material requirements based on demand plans, SKU productivity, inventory levels, fill-rates, seasonality, lead times, and vendor capacity through manual methods. • Led buying activities for Canadian region, and monitored purchase requisitions for potential production & transit lead-time risks. • Preparation of monthly unit-level forecasts and S&OP customer dashboards displaying analysis of productivity, seasonality, variances, trends and internal metrics. • Update and maintenance of (Excel-based) MRP tool used by cross-functional teams to assess current and future global inventory. • Partnered with IT/Sales/Sourcing/3PL/Planning partners to troubleshoot and resolve system-tool and work-flow issues, while driving to improve SCM processes and efficiency.

Management of 3PL relationships, work-flow development, system integration, reporting capabilities, and alignment of all Supply Chain transactions associated with: material flow, inventory accuracy, planning, allocation, scheduling, warehousing, shipping, receiving & invoicing. • Developed reporting to track Supply Chain activities for solar projects ranging from 1MW-150MW in size and valued at $1M-$10M. • Trained and managed team of 4 Planners & Specialists tasked with coordinating supply/demand allocation, 3PL capacity planning, document preparation, inventory transactions, fulfillment strategy planning, execution, maintenance, and reporting. • Implemented SOP’s & KPI’s to maximize and measure performance related to: supply chain costs, production & transit lead-times, order fulfillment accuracy, 3PL warehouse inventory control, documentation accuracy, and root-cause troubleshooting. • Collaborated closely and effectively with IT dept. and a team of 3 external consultants to drive the implementation and development of the ERP system, optimization of the TMS, and the system-integration of core internal and external applications. • Proposed standardized plan to improve data transparency and document management strategies within the Supply Chain dept.

Successful management of project life cycle activities associated with procurement, allocation, fulfillment and inventory management. Projects managed/fulfilled: (2017) 15 projects, 694MW/1600 trucks delivered; (2016) 50 projects, 650MW / 2000 trucks delivered • Initiated strategic planning, execution & maintenance of contract-compliant Master Schedules targeted to provide weekly status on project deliveries. • Projected shipping forecasts to support inventory control, capacity planning, equipment availability and shipping-volume scalability for 3PL partners. • Conducted QA evaluations of Suppliers & 3PL’s through review of document-control adherence, system-resources, work-flow performance, and inventory management. Measured results to validate compliance, identify cost savings, and increase fulfillment speed & accuracy. • Reviewed, verified and maintained accuracy & completeness of Sales Orders, BOM’s and Part setup in PLM and ERP. Leveraged subject matter expertise to resolve errors and verify data integrity, lineage, and flow. • Liaised with cross-functional teams, Suppliers, and 3PL partners to map business work-flows, explore system-tool integration, and develop SOP’s and service level agreements.

Facilitated end-to-end logistics of supplier and customer orders through the execution of transactions related to operational flow, goods-received, stock movement, documentation, and fulfillment. • Prepared freight quotes and planned shipping schedules in accordance with supplier timelines, contract parameters and committed delivery dates. • Ensured inventory control integrity and accuracy through meticulous transaction of PO receipts and pack-lists, analysis of cycle-counts, and resolution of transaction discrepancies. • Formalized improvement initiatives through design and standardization of department SOP.

Supervision and maintenance of allocation-based transactions to ensure accurate order fulfillment, on-time delivery, and prompt invoicing. • Audited and processed daily pick tickets based on allocation/accounting requirements, transacted Return Authorizations, generated daily inventory reports, and administered inventory transfers & adjustments. • Maintained vendor manuals & routing guides, and implemented proper ticketing procedures to ensure factories and distribution facilities met compliance demands. • Sales Order Management of Pacific Northwest regional-accounts as well as key-account sales support for Zumiez. • Daily correspondence with customers and Finance team regarding sales order status, sample requests, tracking information, inventory, invoicing, returns, terms and credit issues. • Management of employee orders while maintaining individual account balances.

Authorized sales order allocation and fulfillment transactions for US & Canada, and managed all Warranty/RMA activity. Led business process improvements, and tracked metrics associated with Sales-Operations, Purchasing/Production/Quality, and Logistics/Allocation. • Managed, controlled and monitored US & CAN inventory activities related to PO-receipts, pick tickets, RMA’s, transfers/adjustments, cycle counts and variances. Conducted analyses to eliminate risk and took corrective action to resolve errors and discrepancies. • Facilitated daily correspondence with suppliers and 3PL partners (warehouse/freight-forwarders/brokers) regarding production PO’s, packaging, documentation, international/domestic shipments, and exceptions to ensure compliance, accuracy and timely receipt. • Prepared weekly invoice projections for Finance team, and proactively addressed risk factors including: outstanding payments, production delays, and shipment shortages.  • Logged, verified and authorized all RMA transactions for US/CAN, and prepared quarterly warranty claim reports per vendor. • Developed, implemented, and trained US & Canada teams on the RMA/Warranty process. • Supported work-flow and system-tool processes across 6 cross-functional teams: Sales, Finance, Purchasing, Production, Quality and 3PL warehouse.

• Responsible for merchandising, maintaining and training of the Snowboard/Skate/Apparel Departments • Maintained dialogue with respective buyers and managed the department inventory • Supervised & monitored shrink reduction plans • Attended all vendor-clinics to stay current with product and purchasing trends of the action sports industry • Attended annual snow sport expos; a sales representative for Ski Market.

• Management of equipment allocation and use across all University production events & classes, according to priority, schedule, supply, faculty preferences/requirements, and other resource considerations • Comprehensive & in-depth knowledge of the principles and methods related to performing [studio and remote] video-production and post-production services including: lighting, sound, camera work, and editing [predominantly using Avid studio editing software] • Responsible for programming & promotion tasks for WCSU-TV, as well as web-development & graphic design projects for the University

• Developed & facilitated training workshops in various Microsoft and Adobe based applications for the Student Technology Training Center • Collaborated with the WSCU web-development team to create & maintain website layout/user interface via HTML/JavaScript • Installed, supported, and trained students & faculty on all University computing software • Performed troubleshooting and repair of computers, printers and networking devices in a mixed technology environment (Windows, Apple, VAX) • Supervised campus computer labs and managed student user accounts