Heather Sommer: in ORTING, WA

I'm confident that • Create custom unique experience through immersive themes, custom menus, and entertainment my proven sales • Responsible for meeting and exceeding established team sale benchmarks by setting success and ability the standard for sales best practices • Increase of 22% revenue year over year in first calendar year to adapt in any • Develop relationships with major corporate clients such as Microsoft, Amazon, position will aid in Expedia, F5, Facebook etc. my future • Use of TripleSeat • Ensure customer experience is exceeding expectations by growing relationships on endeavors. I have all levels excellent • Manage Event Sales Team organizational • Plan and execute corporate events for up to 400 people • Responsible for leading sales efforts and translating leadership into overall revenue skills and have • Generate new business by developing marketing strategies, sales missions, proven this by determining trade shows and other business development opportunities • Bonus achieved due to exceeding monthly budgets by an average 35% in Q4 of 2019 managing a large

accounts at one • Use of Microsoft Dynamics 365 time and multiple • Cold calling •Sell catering and beverages options regions. I am able • Create and negotiate proposals to act quickly in • Manage sales plans and execute with 12% growth in mind high stress • Manage sales in multiple regions • Ensure customer experience is exceeding expectations by calling after each order situations using and visiting clients logic and instinct • Set-up and execute presentations • Manage catering sales out of 9 stores to ensure a • Generate new business by making cold visits, networking, nurturing client solution, while relationships, and re-activation of prior clients maintaining a • Budget management

strong • Use of ReServe® Interactive relationship with • Cold calling my clients and • Sell catering and beverage packages • Create and negotiate proposals coworkers. • Manage and schedule private event staff 1|P ag e • Sell and execute buy-out events up to 1,500 people • Maintained a closing ratio of 85% • Maintained an average profit of 85% on all sales • Increased revenue on average 20% each year • Interface with marketing team to develop non-traditional business • Event planning and booking • Oversee sales team of 4 and provide training • Facilitate all vendors for entertainment • Plan themed events for up to 1500 people • Develop relationships with major corporate clients such as Microsoft, Amazon, Expedia, Nintendo, etc. Comedy Club Events Manager • Manage "Parlor Live" 300-person comedy club • Train serving staff and lead weekly team meetings on how to up-sell • Responsible for creating best experience for the guest • Ensure national headliners and other comics are taken care off Office Manager • Responsible for completing payroll for staff of over 100 (2x) monthly (CompuPay®) • Lead trainer for serving staff and lead weekly team meetings • Develop human resources protocol • Accounts Payable (QuickBooks • Budget creation and review • Complete budget vs. actual report (MS Excel 2010, 2013) • Created FOH/BOH reporting forms (MS Excel 2010, 2013) • POS restaurant software training, reporting, troubleshooting, payment processing, cost analysis (Aloha® POS v6.7)

• Use of Salesforce.com • Cold calling to multifamily real estate companies • Conduct weekly meetings with clients such as Greystar, UDR, and Equity Residential • Create and negotiate proposals • Generate business by attending networking events, executing large office presentations, and in-person meetings • Sell amenity management services to hotels, multi-family residential and commercial business • Hire, train, and manage a team of 30 to ensure five diamond service to all clients • Manage financials for all accounts to ensure profit is inline with the budget • Manage all sales and operations in PNW region • Received 31% pay raise after the first month employment • Create budget for PNW region

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