Heather Wilhelm: E-COMMERCE & CUSTOMER SERVICE MANAGER
Heather Wilhelm
E-COMMERCE & CUSTOMER SERVICE MANAGER
United States
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Work experience
Lotus and Luna
E-COMMERCE & CUSTOMER SERVICE MANAGER | 07/2020 - Current
Implement effective web merchandising strategies, including
ABOUT product categorization, promotions, on-site search results, product
page optimization, and cross-sell/up-sell strategies.
I am an accomplished creative professional with a Work with Marketing & Creative to help plan the Marketing
focus on organization and technical calendar based on seasonal trends, inventory levels, and historical
knowledge. With a dedication to detail I love product data.
working as a team player towards a common goal Work with Production on new product development using website
of success as well as holding myself accountable data and analytics alongside customer feedback and return analysis.
for individual progress. Manage site content including- product uploads, navigation,
homepage, categories, site banners, and landing pages- with a
balanced approach to drive branding and conversion
San Diego Luxury Sailing
OPERATIONS MANAGER | 04/2016 - 05/2018
Initial correspondence via email and phone with all potential clients for charter options and overnight stays.
Managed an event schedule for all reservations as well as maintenance
needed for the yacht.
Created a personalized charter for each booking, including catering
options, décor and itinerary.
Completed the client experience by escorting guests to the yacht to ensure satisfaction as well as follow up with clients after their charter to affirm all of their needs were met.
Servicenow
OFFICE ASSISTANT | 09/2012 - 06/2015
Facilitated bi-weekly catering events for 300+ employees and created
relationships with vendors for reoccurring events.
Assisted with setup and outcome of company events, such as job fairs,
user group meetings, holiday donation events and company holiday
parties.
Administrative duties for the Accounts Payable department which
included managing the AP inbox, inputting invoices, processing new
vendors for set-up and filing.
Managed stock of all office supplies and maintained supply rooms.
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