Hector Chavez:

MÉXICO, Mexico D. F. ? Mar 2019 - Actual Telecom industry leader vendor, Mexican operation of Huawei, based on Mexico City, +170,000 Employees World wide Technical Director. Mar 2019 - Actual Lead team in charge of full stack project for major Mexican Mobile Operator providing key leadership to comply project goals as well as customer satisfaction. - Transformed delivery in agile mode, speeding up testing phases of first phase of the project.

operation of Virgin Latinamerica, based on Lima City, +30 Employees

Responsible of whole technical area from solution implementation till operation and business continuity. Lead technical team on design, integrate and launch first MVNO in Perú. CAPEX/OPEX management related to Technical Operation. Monitoring and Control SLAs related to end customers services. - Coordinated commercial as well as technical teams to design and implement launch journey for end customers. - Coordinated vendors, internal team as well as host operator team to integrate platforms and systems related to whole operation of MVNO: Signalling Gateways, OCS, IVR, DPI, CRM, Contact Center Platform, Web/Mobile Self service applications, web site and ERP. - Company launch time record of 7 months. - No outages from launch along 10 months of live operation. - 300K CAPEX savings thru hosted Contact Center implementation

Enterprise Architect responsible of design and propose solutions based on Telco and IT Industry standards (TOGAF, TMF, etc.) for the two main mobile operators in Mexico, America Móvil and Telefónica Móviles México. Maintain relationship with technical teams as well as business users for establish confidence and long term relationships, identifying and understanding needs in detail and creating propper solutions using diferent technologies like SOA, Big Data, Business Intelligence, Data Replication, Identity and Access Management, etc. - In charge of Architectural process focused on 20 critical application, defining a 2-years roadmap to implement IT best practices, like HA and consolidaton, in customer operation. - Design whole solution to implement a SSO architecture in a value added services environment offered to end users of the customer.

of Telefónica S. A. group. Based on Mexico City. +2500 Employees.

In charge of engineering, evolution and implementation of IT solutions related to service activation for final customers using dynamic SIM number allocation, provisioning, fault management system for IT platforms, Core Network elements and VAS platforms, Revenue Assurance and Anti-Fraud systems and support systems for fixed enterprise service (performance and alarm management and inventory). Responsible also of CAPEX estimation and control regarding to platforms projects above mentioned. • Defined and negotiated scope and contract with top industry vendor (EVOLVING SYSTEMS), related to project implementation of new Dynamic SIM Activation platform • Defined and negotiated scope and contract with vendor of antifraud solutions (SUBEX), regarding to project implementation of new anti-fraud system • Executed USD$7.0M of CAPEX related to IT projects

Responsible of the CAPEX control, engineering, implementation and evolution of IT platforms related real time charging of data transfer services (GPRS and 3G also) as well as some others value added services (MMS, 3rd party Content, location based services, SMS premium); Fault Management platform; Revenue Assurance and Anti-Fraud systems, OSS for fixed enterprise service. Generating direct saving operation costs sharing IT solutions and platforms with Central America Telefónica's operators (Guatemala, El Salvador, Panamá, Nicaragua). • Coordinated several projects, local as well as regional, related to integrate network and IT platforms to launch voice, SMS, and value added services for final users. • Negotiate contracts for services and products with main providers in industry (Ericsson, Oracle, Indra, Telcordia, IBM, cVidya, etc.) to implement and evolution IT platforms. • Achieved first revenue assurance regional platform implementation for Mexico and Central America. • Coordinated IT integrations to launch 3G service including activation, rating and charging and customer care. • Plan and execute between USD$6M and USD$7M of CAPEX.

Designed, evaluated, negotiated and coordinated projects to integrate service and IT platforms for launch value added services. Coordinated development projects self service for VPN final customers. Supervised 2 project leader staff. • Achieved a 90% reduction of revenue leakage after implementation of Rating & Charging platform for VAS • Coordinated IT integration project for activation, rating, billing and customer care of first mobile VPN service in Mexico. • Participated on regional process to define and evaluated real time charging for VAS in Latin America.

Specified, designed and implement customer requirements related to prepaid segment. Planned, negotiated and reported service delivery status with customer. Coordinated team to fulfill customer requirements. Supervised 6 programmer staff. • Designed, developed and implement first automated process to launch high-impact customer driven marketing campaigns. • Designed, developed and implemented first automated process to calculate commissions for distributors.

Specified, designed and implement customer requirements related financial area. Planned, negotiated and reported service delivery status with customer. Coordinated team to fulfill customer requirements. Supervised 4 programmer staff • Specified, designed and implemented migration of Financial Reports System based on Oracle Financials.

June 1999 - October 2001 Mexico City Government Office in charge of development and operation of payroll system, reporting platform and other IT systems used by Mexico City Government. Based on Mexico City. +100,000 Employees. Programmer Design, develop and migrate several components of payroll system (Meta 4) to fulfill payroll processes. • Implemented automated process of e-payment (payment via debit accounts). • Re-engineering of fail management and checkpoint handling of several payroll process to improve operation and fail detection. • Optimized several processes to reduce payroll calculations from 6 days to 48 hours. • Designed and launched plan to migrate front end from stand alone application to web based.