Hernan Salas: in Salem, CT

• Directed the retail operations for all five national and two international Mohegan Gaming & Entertainment properties which generated revenues in excess of $200M annually. • Drove year-over-year business growth by challenging the team and effectively reacting to changes in the business climate while leading operations, strategic vision and long-range planning for the Connecticut, Pennsylvania and Canada locations. • Maintained relationships and negotiated tenant agreements for over 50 retail and 40 food service outlets including Coach, Sephora, Puma, Victoria Secret, Tony Luke's and Rustic Kitchen. • Performed onsite inspections, developed forecasts to maximize profits and made necessary adjustments and corrective actions to resolve any supply chain issues. Increased operating efficiency including decreasing operating costs by evaluating locations for closure and improving staffing level models. • Defined and communicated clear targets to all Directors and Managers for retail and leasing departments for each location in regards to their specific budget goals and objectives. • Recognized successful business practices in each location, communicated and implemented practices to all other locations.

• Responsible for 20 retail locations throughout the casino property, with sales over $58M annually. These locations included logo shops, specialty shops, fueling gas stations and convenience centers • Exceeded budgeted goals 17 years and accomplished business objectives. • Researched and reviewed new retail and food service leasing opportunities and advised casino as to which potential tenants would best fit the business direction of the company. Recruited and managed up to 162 retail team members. Reviewed team and individual employee performances and implemented changes to correct problems and improve efficiency to maintain management's operating goals. • Analyzed data on store product levels, customer sales and other factors, assessed trends and reported on results of operations to help senior management make effective operational decisions. • Aligned inventory levels and processes with demand projections to maximize organizational and budget efficiency. • Reduced operating expenses by renegotiating vendor contracts to eliminate waste and increase cost savings. • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves, maintaining a healthy open to buy system and preventing shrinkage. • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance resulting in increased revenues by 5% and higher scores in customer satisfaction.

• Managed the operations of 14 gift shops which generated over $20M annually with up to 93 employees. • Full store redesign with new innovative and creative merchandise displays for each location to improve presentation, layout and flow as well as expanded and enhanced product offering, resulting in a 20% increase in revenue. • Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.

• Managed inventory control, cash control and store opening and closing procedures. • Oversaw receiving and display of incoming products, meeting planned promotions for sales events. • Increased efficiency by controlling the monthly operations budget and limiting financial discrepancies.

• Managed the operations of 6 gift shops which generated sales of up to $9.2M annually, with up to 62 employees. • Increased sales by preparing interesting and innovative displays and store layout updates to grab customer interest. • Oversaw inventory counts each quarter to maintain stock records and account for shrinkage.

• Responsible for 8 gift shops with sales over $4.1M and 88 employees. • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers. • Assisted with the grand opening and the final closing of the park.