Hillary Litherland: in San Diego, CA

• Support Social, Design, Sales, & PR teams on all plans and initiatives. • Organize the ban.do social media calendar and coordinate all content to ensure action + completion. • Oversee every step of ALL social media giveaways to drive follower acquisition + brand awareness. • Coordinate the creation and acquisition of social content from the internal team, creators, and third-party vendors to drive awareness, traffic, sales, and follower acquisition on all social media platforms. • Create and post all IG stories including the ongoing Friday Night Likes series. • Update 460 daily to ensure IG posts populate on bando.com. • Work closely with Copy, Design, & Marketing to ensure that messaging is aligned. • Capture real-time content during brand events to be posted on all platforms. • Manage all customer communication (comments + dm's) expertly and in a timely manner that increased customer service objectives and built brand loyalty. • Demonstrate a 24/7 approach to responsibilities. • Track social media account's growth, report on Google Analytics, & update KPI Dashboard weekly. • Constantly bring cultural + digital movements, trends, tools, and applications to the larger team. • Posts B2B articles & positive press on ban.do's Linkedin page. • Coordinate all Instagram, Twitter, and Facebook feed posts to ensure optimum engagement with our online community. • Grow, create content, & maintain FB Community Group including weekly discussions. • Curate and manage all Pinterest posts to bring brand awareness and build engagement. • Schedule and coordinate all social media team meetings + follow up on all action items.

• Provide a positive and professional leadership presence to all team members and customers. • Create, present, and lead all New Hire Orientation Training for sales floor associates at all 3 stores. • Communicate with vendors regardin damaged products and procure replacement items or credits, then update product accounts & inventory accordingly for all retail locations & receiving team. • Oversee the Store's email, communicating positively and promptly with all customers and inquiries. • Respond to Non-Profit Donation requests, put together gifts and donations for events & charities, and coordinate pick-ups and deliveries for all store locations.

Work closely with the Brand Marketing & Media Manager to write and edit all item descriptions for the store website. EXPERIENCE (CONTINUED)

• Manage the sales floor by: o Ensuring timely transitions between zones and employee breaks, o Assessing the needs of the sales floor and organizing all employees accordingly, o Delegating tasks that enforce the company standards & stock room to associates, o Developing team members by training them on all store processes. • Lead the team through all opening and closing of the store processes including communicating the sales and events of the day to the Management team. • Create and communicate a weekly Product Knowledge sheet to educate the staff on new vendors and products. • Restock, merchandise, and order all products for Stationary & Cards (August 2017-June2018), then

Manage the sales floor with efficiency & positivity including sales floor organization and upkeep, task distribution, customer concerns, sales numbers, and team member management. • Directly support the Management team on the sales floor, through opening and closing procedures, and in all back of house operations including inventory, scheduling, and store learning initiatives. • Cultivate a positive work environment by providing feedback and support to all team members. • Train all new hires on store procedures and policies including Loss Prevention and Sales Floor Standards.

• Ensure the highest level of customer care in line with Anthropologie's specific service expectations. • Maintain an excellent professional and polite customer assistance demeanor at all times. • Upkeep company's exemplary expectations of store standards via product placements, restock, and sales floor flow. • Build genuine relationships with customers and provided personal styling when requested.

• Pitch, research, and write articles for the website's content list based on weekly quotas. • Attend weekly staff meetings and monthly trainings organized by editors. • Support editors in chief before, during, and after the launch of the website www.entitymag.com

Maintain a positive professional relationships with current, previous, and potential members through exceptional use of company phone and email communications. • Create, process, track, and file all member invoices, payments, and account charges. • Manage class sign ups, event preparations, and class attendance tracking for our members. • Assist the Marketing Coordinator with event promotions, maintaining community contacts, and handled all mailings, billings, and filling for SDEA employees and members.