Hisella Covarrubias: in Riverside, CA

Managed Personnel consisting of 60+ Sales Associates, 6 Lead Associates, and 1 Customer Service Supervisor resulting in the #1 rated, Staff Promotions for 3 consecutive years within the district. Achieved 106.7% of the sales plan with comp growth of 26.7% by innovating brand standards, market development, product awareness, and creating promotional events, in cohesion with vendor partnerships, and associate training courses. Created and implemented operational performance procedures that maximized the overall customer service experience and repetitive sales while reducing associated costs with workloads. Increased business profitability of 12% in Gross Margin within the Enterprise Locator System Software which reduced the workload timeframe by 50%, innovated changes in logistics, research and development, concomitantly with IT Development Department. Conducted Regional Seminars for training and developing staff within the corporate IT, brand, market, sales, and customer service methodologies. Significantly reduced fall shortage in the highest shortage location by 55% by exceeding the minimum security standards, training and developing personnel on standards and coaching on product identification

Honorably promoted to Group Sales Manager after building a strong personnel team of employees which generated an increase of sales by over 124% from the previous year. Established vendors, management and regional merchant relationships to enhance verbal standards, visual, product, and promotional designs. Exceeding enterprise sales by over 25%, boosting customer feedback and an assortment issues. Served as project manager for departmental conversions into new corporate operational standards.