Ian Balangue: Allstate Insurance in La Habra, CA

•Investigate, evaluate, and determine liability on auto based claims •Negotiate with clients and claimants to reach a fair settlement •Achieve target goals to manage business costs while ensuring client satisfaction Activities Committee •Lead meetings to organize employee activities, events, and enhance office morale

•Evaluate and determine eligibility of Title IV funding for over 1500 student accounts •Process over $13 million in federal and private loans per academic year •Ensure each loan is compliant with all Department of Education regulations •Manage weekly and monthly reports to ensure a 90% packaging rate at months end

•Assess skills to de-escalate irate customer calls •Ensure accuracy and consumer satisfaction by being attentive to detail •Research and identify improvement opportunities and recommend solutions •Utilize technology to retain and build customer base