Indhira Limardo Guerra: in Miami, FL

Carmel, IN Introduced an unknown brand from an unknown manufacturer into a territory that had never heard about them before, or had little knowledge about company and/or products. Earned the trust, respect and business from 75% of prospects visited by building excellent rapport and providing honest and professional attention to details. Build value-added relationships with prospects within assigned territory and develop new client accounts to increase revenue Generate and confirm appointments through prospecting, building a consistent pipeline to meet sales goals for new business. Sustain a pipeline of suitable appointments and move prospects through the sales process quickly and efficiently through closing stages. Conducts customer focused activities and meetings, as required Participate in ongoing weekly team meetings and sales training to continue to enhance product knowledge. Prepare and submit sales reports on a daily, weekly, monthly quarterly and annual basis. Document all customer interactions and/or customer related actions into Salesforce on a daily basis.

Cold calling on all Public, Private, Charter Schools within Miami-Dade County that have not been contacted before or had an event in the past with the company. Coordinate relevant events with each school for a minimum of 2 events per school calendar year. Organize the events with the schools and obtain all the requirements for each particular school, prepare all the materials to be used during event, schedule the number of technicians required for each event including lunch times and breaks to avoid having everyone going at the same times. Set up operating practices for each event and meeting w/ technicians 30 minutes before event start time to review them and answer any questions regarding the topic. Ensure that every technician had all the materials needed for event including their corresponding PPE. Prepare documentation for each student that was screened by the technicians and provide supporting documents and promotional discounts to be sent to the parents of kids who's screening tested positive w/ sample of findings sealed as evidence of the lice infestation. Daily updating of salesforce CRM by documenting every exchange, or activity related to each school. Mailing of Marketing materials, letters, and supporting literature to each school, confirming all the details w/ each school to double check correct mailing address, name of addressee, etc. prior to mailing anything out and once mailed, alerting the recipients of what had been sent and when in order to ensure they don't get misplaced when arriving to the mail room.

Identify sales opportunities and offering customized solutions to the customers or potential customers calling into AT&T. Provide exceptional customer service to each caller. Handle all kinds of customer service calls ranging from billing and payments to service plan changes and upgrades while offering solutions and resolving the issues, work to transition each call into a sales opportunity in order to meet daily and monthly sales goals. Deliver a positive experience while working with customers to bring their overdue account balance current. Provide Top-notch customer service with empathy and innovative solutions. Employ empathetic listening to deliver strong conflict resolutions and build better rapport with the customers. Transform a frustrated exchange into a best-in-class customer experience. Provide expert recommendations to ensure customers get the most out of the technology offered by AT&T. Attend all trainings for new and/or existing products as necessary or required by corporate to increase product knowledge, software changes, new procedures, etc. Utilize on average 22 different CRM's on a daily basis to handle calls from Anywhere in the continental USA. Properly and efficiently navigating through the multiple CRMs that are related to each particular account depending on region they are calling from.

Responsible for improving revenue and developing sales methods for my assigned territory. Direct involvement with marketing, logistics, and operations departments to determine how to better grow revenue for the territory. Improve customer service relations between the company and clients. Organize seminars and trade shows, develop a sales and marketing plan for the territory while monitoring costs and make changes to operations to improve profits. Develop effective ways to market products in the territory; learn how the customers are doing business. Understand how the customers interact in the marketplace. Know how the competition relates to clients and find ways to maintain productive relationships with the clients. Create strategic proposals and deliver compelling presentations to C-Level executives and senior management. Maintain professional and technical knowledge by attending training, educational workshops, and sales meetings. Reviewing professional publications, establishing networks, streamlining practices, and attending networking events. Continuously developing ways of growing my roster of customers, and rekindling old relationships that the company had lost in the past.

Continuously and proactively prospecting for new accounts, and maintaining current accounts. Identify new business opportunities within regional and national territory. Continuous direct calling, emailing, and contacting in person to identify, qualify, and generate opportunities by working directly with the decision makers. Coordinate offer letters and proposals for customers based on the services agreed upon Work closely with upper management to develop strategies to penetrate more difficult accounts and device special pricing strategies to negotiate with customers. Use consultative and relationship building selling techniques to identify current and future connectivity solutions. Contact C-Level executive and engage in conversations to better understand the needs of each customers and make sure we will be fulfilling the needs and requirements of each prospect. Actively worked on over 145 accounts.

Prospect new accounts, maintain current accounts. Continuously search for more ways to penetrate accounts more. Cold calling daily to get new prospects and develop portfolio. Prepare offers to customers based on their needs and demands. Negotiate pricing with vendors to obtain more margins on all deals that are being worked. Successfully met and/or passed assigned goals for each period. Growth of accounts has been constant by dedicating time and effort in getting to know the customer's needs better. Correcting previous image of company by delivering a more direct approach and improving the customer service the customer should receive. Emphasizing in achieving more customer satisfaction by preemptively address any issues that may surface that can be detected at an early stage and correcting these before the customer even finds out there was a problem. Actively managed over 170 accounts.

Negotiated the sale of nearly 600K worth of confined spaces gas detection units for Miami-Dade Water & Sewer Department, including an exclusive agreement for repair and service of all units new, and/or used, whether purchased from SPI or not. Coordinated with several big accounts "automatic replenishing orders" that would schedule to process automatically and ship the same day they are packed to ensure customer necessary PPE would never run out of stock. Developed new business by reaching industries not yet explored like hospitality, food service, and medical Booth participation at different trade shows and events performing different roles as requested. Prepared an educational seminar on "Going Green Strategies" for the City of North Miami "Going Green" campaign in which I introduced all the "green" products offered by our company which resulted in increased purchases from the CNM various departments. Coordinate samples, demonstrations, presentations and other selling tools with the appropriate vendors. Devised new ways to build the client's business and growth for the different accounts.

Prepared monthly forecasts for all 108 stores and place replenishing orders accordingly. Analyze all pricing procedures and update retails and costs accordingly. Revise the discounts and margins in order to keep track of costs, or proactively recognize any disparities between these and the final invoice received from the vendor. Coordinate launches of new products with the vendor, place orders in a timely fashion to ensure availability at the time of the scheduled promotions and/or especial discounts established with the marketing department between the vendor and the company. Revise, review and manage the inventory of all the stores against the actual sales; and balance out any overages or shortages by either transferring materials between stores, or placing "back-up" orders for key items with the vendor. Run quarterly sales reports and analysis for all the brands managed (YSL, Boucheron, ODLR, Zegna, Stella McCarthy, A. McQueen, Prada, CH, NR, Paco Rabanne, JPG, I. Miyake, N. Rodriguez, among others) and review percentages of changes in comparison to previous year sales for the same period. Maintained and update all SKU's, and determine recommended discontinuations by low sales index.

Assist in the Coordination of the Yearly Forecasts for Export Customer Predict and anticipate problems or inconveniences that may arise and use preemptive measures to minimize or avoid a negative impact to the monthly sales quota. Semi-annually perform a review and analysis of customers Inco terms, Discounts per customer, DF discounts, modes of shipment, payment terms for all customers in the system. Input purchase orders into SAP, follow through the packing, shipping, invoicing and traffic of all orders for Export & TR territories: Central, South America & the Caribbean. Ensure that all HPP & SPP for TR taking place have corresponding POS. Observe and Coordinate Sanitary Registrations for all Latin American countries. Monitor warehouses and FF to ensure traffic flow from both sides. Create price adjustments, accounts review for payment, collection of payments in advance, coordinate payment of vendors' receipts, among other duties determined by the comptroller. Coordinate with Demand/Planning the availability for the out-of-stock materials. Devise contingency strategies when reviewing the OED files and coordinating with Demand/Planning and the Marketing Manager about the canceled materials.