Indira Mussakhmetova:
Indira Mussakhmetova
United States
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Summary
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Projects
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Work experience

Airbnb
Host | 06/2015 - 10/2019
? Respond to guest inquiries and requests in a timely, friendly and efficient manner.
? Greet customers in a friendly and warm manner.
? Resolve customer's issues and complaints.
? Maintain the highest standards of service and cleanliness.
iHerb Inc
Customer Experience Specialist (Remote) | 04/2018 - 01/2019
? Resolve customer's issues, complaints and requests via email, chat and social media(Facebook, Instagram, Twitter, Zendesk, Asana)
? Greet customers in a friendly manner and ascertain problems or reasons for contacting, verify customer account information.
? Cancel or upgrade accounts.
? Assist with placement of orders, refunds or exchanges.
? Assist with technical issues or problems.
? Handle RMA / Frauds.
? Ability to work with other team members to create a positive work environment.
? Customer Service efficiency and quality standards.
Last American Holdings, LLC
Administrative Assistant | 04/2013 - 03/2015
? Data entry.
? Set up and schedule appointments.
? Maintain and distribute staff weekly schedules.
? Maintain the highest standard of service and cleanliness.
? Ability to work with other team members to create a positive work environment.
Altyntau Resourses JSC
Translator (Russian, English) | 05/2011 - 12/2013
? Translation of the office documentations
? Translation of instructions for new equipment or machines.
Casanova Condos Company
Customer service Rep | 06/2011 - 11/2012
? Politely assisted customers in person and via telephone.
? Answered the phone calls by addressing customer inquiries, solving problems and providing new product information.
? Oversaw daily activities and supervised a team of Customer Service Representatives who provided technical support to the company's customers.
? Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
? Trained and supervised customer service professionals to ensure optimum satisfaction of clients.
? Managed a team of Client Services Associates that focused on meeting.
? Maintained cleanliness and presentation of the rental apartments.
? Customer Service efficiency and quality standards.
Akimat Department of Economic Development
Office assistant | 10/2009 - 01/2011
? Maintained office operations by receiving and distributing communications.
? Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
? Handled incoming emails and outgoing messages;
? Took responsibility for responding to general assistance emails, attaching files to messages, answering letters and distributing correspondence to the appropriate office team members.
? Performed general secretarial duties including - meeting scheduling, appointment set up, faxing and mailing.
? Created and maintained a filing system.
? Maintained supplies and equipment.
? Kept organized documentations in order;
? Translation of the office documentations (Kazakh, Russian, English).
? Obtained signatures for office documentations communicating with other departments.
? Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
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