Indira Mussakhmetova:

? Resolve customer's issues, complaints and requests via email, chat and social media(Facebook, Instagram, Twitter, Zendesk, Asana) ? Greet customers in a friendly manner and ascertain problems or reasons for contacting, verify customer account information. ? Cancel or upgrade accounts. ? Assist with placement of orders, refunds or exchanges. ? Assist with technical issues or problems. ? Handle RMA / Frauds. ? Ability to work with other team members to create a positive work environment. ? Customer Service efficiency and quality standards.

? Data entry. ? Set up and schedule appointments. ? Maintain and distribute staff weekly schedules. ? Maintain the highest standard of service and cleanliness. ? Ability to work with other team members to create a positive work environment.

? Translation of the office documentations ? Translation of instructions for new equipment or machines.

? Politely assisted customers in person and via telephone. ? Answered the phone calls by addressing customer inquiries, solving problems and providing new product information. ? Oversaw daily activities and supervised a team of Customer Service Representatives who provided technical support to the company's customers. ? Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. ? Trained and supervised customer service professionals to ensure optimum satisfaction of clients. ? Managed a team of Client Services Associates that focused on meeting. ? Maintained cleanliness and presentation of the rental apartments. ? Customer Service efficiency and quality standards.

? Maintained office operations by receiving and distributing communications. ? Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. ? Handled incoming emails and outgoing messages; ? Took responsibility for responding to general assistance emails, attaching files to messages, answering letters and distributing correspondence to the appropriate office team members. ? Performed general secretarial duties including - meeting scheduling, appointment set up, faxing and mailing. ? Created and maintained a filing system. ? Maintained supplies and equipment. ? Kept organized documentations in order; ? Translation of the office documentations (Kazakh, Russian, English). ? Obtained signatures for office documentations communicating with other departments. ? Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.