Jackson Kohara: Operations/Sales in Irvine, CA

•Lead the end-to-end onboarding process for B2B clients, ensuring seamless transitions and successful implementations. •Collaborate closely with sales, account management, and technical teams to understand client requirements and develop customized onboarding plans. •Collaborate with cross-functional teams to resolve customer issues, escalations, and technical challenges. •Monitor daily EDI transactions, identifying, and resolving errors and discrepancies. •Liaise with trading partners to onboard new EDI connections, troubleshoot issues, and enhance collaboration. •Collaborate with internal teams, including procurement, logistics, and warehouse, to coordinate inbound shipments and ensure seamless integration into inventory systems. •Monitor order status and inventory levels to anticipate demand and optimize inventory allocation. •Coordinate with vendors and third-party suppliers to ensure timely delivery of products and resolve any shipment-related issues. •Develop and implement strategies to streamline order management processes, reduce lead times, and improve overall efficiency. •Collaborate with sales, customer service, and supply chain teams to ensure alignment of order management activities with business objectives. •Present data to both peers and senior leaders on a regular cadence that keeps them informed of trends in the marketplace and OTIF performance •Work closely with Demand and Supply planning teams to ensure forecast is accurate and customer POs can be filled on time and in full.

•Process and manage customer orders from receipt to fulfillment, ensuring accuracy, timeliness, and compliance with company policies and procedures. •Communicate with customers, sales representatives, and internal stakeholders to address inquiries, resolve issues, and provide updates on order status. •Coordinate with inventory control and warehouse teams to maintain appropriate stock levels and fulfill orders on time. •Utilize order management using Netsuite to enter and track orders, update inventory records, and generate reports. •Develop and document standard operating procedures (SOPs) for order management processes to ensure consistency and efficiency. •Manage all shipments from 3rd Party Retail Warehouse and various assembly locations. •Create daily, weekly, and monthly reports of fulfillment performance data.

-Interact with customers and provide outstanding service. -Exceptional writing and communication skills, proper grammar, and an understanding of industry lingo. -Answer phones, answer emails, and respond to live chat. -Order processing, refunds, invoicing, etc. -Working in a fast-paced environment and have the ability to multitask. -Assisted Marketing team on photoshoots and online/social media strategies.

-Process/Route outgoing shipments in accordance with established customer requirements. -Set-up incoming shipments from vendors as needed. -Held meetings and discussions with the clients to assess their distribution channel and resources as required to carry-out operations successfully. -Successfully partnered with a 3rd party logistics company in Canada -Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues. -Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping. -Maintain metrics, reports, process documentation, customer service logs, or training or safety records. -Strategically plan and manage logistics, warehouse, transportation and customer services -Limit freight violation chargebacks to under .25% -Ensure all NEFF initiated freight shipments are shipping with the lowest cost carrier.