Janzehn Capanzana: Logistics Lead in San Francisco Bay Area, CA

• Manage shipping for all products going out for all departments of the company. • Use of company ERP system for tracking and prioritization of sales orders • Proactively work with Research Associates of production to create shipment schedule • Coordinate with sales operations for priority orders • Continuous process improvement of shipping • Manage inventory levels of production and shipping supplies • Work with sales and customer care regarding production and shipment status • Scheduling of shipments • Quality check each and every product shipping out. • Prepare documentation for local and international shipments (Customs, commercial invoice, AES) • Reconcile shipping invoices • Train new associates

• Working in teams, taking turns between driving (some manual driving but primarily monitoring the vehicle's behavior in autonomous mode and taking over when necessary), (ii) software monitoring and logging responsibilities and (iii) providing remote assistance • Completing timely and detailed ride reports for our operations and engineering teams • Participate in the ongoing training of new AVTs • Testing other aspects of our autonomous vehicles • Ad hoc projects as needed

• Processed and receiving items on a daily basis by prioritization • Maintained financial accounts by processing client refunds • Contributed to team effort by accomplishing related results as needed with strong problem solving skills • Organized store item returns by zone and order • Returned items to stores • Customer service • Driving commercial sized vehicle

Returns Department Operations Lead • Attention to detail while processing returns to inventory by using company ERP system • Worked with customer service to process issues and discrepancies of shipments • Developed business processes to optimize workflow • Looked for new ways by giving engineers feedback to make company ERP system more efficient and better • Employee training • Managed a team of 30-40+ on a daily basis • Setup new warehouse out of state and trained staff

• Oversaw daily warehouse operations during the morning • Managed weekly customer billings • Worked in marketing and special projects of CEO • Participated in business development and planning of operations • Worked in Branch retail operations as Sales Associate by receiving and releasing cargo and customer concerns • Assisted and communicated with different branches in operations • Assisted in data entry • Assisted in Customer Concerns • Traveled to different branches around the country to troubleshoot problems and make operations more efficient