Jen Rutsky: Director of Operations in Davenport, FL

Change Healthcare University Consultant - Eliassen Group . Manages the corporate learning library and curates content related to professional development opportunities. . Strategically assesses enterprise-wide professional skill gaps. Procures, designs, delivers, and manages learning solutions. . Creates, sponsors, and facilitates targeted programs such as AI and Design Thinking Academies.

Reporting to the COO, supervised a global team of five, managed department operations and employee productivity, assessed operational processes and identified potential issues and areas for improvement. . Department liaison with HR to ensure effective recruiting, onboarding/offboarding, professional development, performance management, and retention. . Managed budget of ~$25M inclusive of consultant expenses, third party vendor projects, outside counsel fees, and department activities (IT, training, transportation, travel and entertainment).

Initiated and led projects to analyze, design, develop, implement and evaluate full curriculums of training and development programs for attorneys and staff at all levels, to develop workplace skills, including communication skills, team-building, tactical and technical abilities, policy awareness, etc. Conducted thorough, and ongoing needs analysis based on anecdotal evidence, focus groups, surveys, and conversations with Partners and other senior leaders. Managed a global team of 10. . To support the ABA Well-Being Pledge & Campaign, designed and implemented Thrive@Dechert, a wellness framework that offers training and resources related to: physical health, emotional health, financial security, character strengths, direction, and social connectedness. Launched Dechert Mental Health Advocates program and authored quarterly Wellness@Work newsletter. . Implemented and managed the Dechert Orientation Ambassador Program, to assist all global new hires with integration. . Overhauled global lateral orientation program, and managed weekly U.S. orientation programs. Developed and trained other global team members to deliver orientation. . Designed and facilitated global firmwide orientation for first year Associates. Collaborated with Legal Recruiting to design and facilitate U.S. Summer Associate program. . Served as an internal coach for attorneys and business service professionals. . Managed Continuing Legal Education (CLE) team to ensure proper processing of credits, firm remained accredited in specific jurisdictions and applied for program approval, attorney compliance and renewals, etc. . Managed Dechert Administrative Continuing Education (ACE) program, including policies, requirements and procedures. . Managed a team of five to manage LMS and Micron; coordinated with all key stakeholders to ensure system supported firm training and technical needs, developed and maintained documentation and training relating to the system, oversaw system content, and managed relationships with vendors. Provided training and guidance for new LMS administrators, event administrators and various users to ensure proper system utilization. Managed the recording of related training data, analyzed, and reported on training utilization. . Developed and coordinated training and communications for Human Resources projects such as policy roll-outs, procedural changes, department restructuring, technical applications, etc. . Created and managed leadership development and coaching programs to enhance managerial and supervisory skills. . Member of: Culture Club, Survey Strategy Group, Wellness Committee, Global Women's Initiative, and Green Team. . Assisted with other projects as needed, such as Associates Committee, appraisal process, upward reviews, diversity and inclusion programs, recruiting, etc.

Provided expertise and applied best practices on issues including training, organizational design and development, change management, performance management, leadership and management development and coaching, employee engagement, wellness programming, talent acquisition, HR operations including compensation, HRIS and benefits, and employee relations. . Drove organizational capability by assessing talent, identifying gaps, and collaborating with others to develop plans to fill strategic gaps through development and acquisition of top talent and via the strategic movement of people. . Worked collaboratively as a member and then leader of the HR team and continually innovated by improving HR processes, enhanced existing programs and introduced new initiatives to drive the right business outcomes.

Managed annual operating budget of $15M+ for ~300 employees, 40 direct reports. Planned, budgeted, and analyzed profitability. . Identified areas of potential cost reduction and efficiency improvement; maintained appropriate internal controls, and procedures. Oversaw outside vendor services regarding efficiency, client service, and cost containment. . Directly supervised workflow management across all New York support staff. . Liaised with building management. Daily management of firm facilities including, but not limited to, space-planning/office moves, leasing, subleasing, contract negotiations, remodeling, repairs, and relocations. . Effectively managed emergency situations, rationally and calmly solved problems, and led others. . Oversaw all office activities, including internal fund raising for Pro Bono and community service initiatives. . Handled all aspects of employee relations, partnering closely with the Chief Human Resources Officer. . Managed all HR functions for all attorneys and staff. . Monitored and managed the Time-Off Database and weekly time entries for non-exempt staff. . Managed relationship with onsite third-party vendor, Williams Lea, for hospitality, mailroom, and reprographics center.

Provided employee relations counseling, monitored progress to ensure consistent application of corrective action programs with a focus on mitigating legal risk and in compliance with employment laws. . Led Weil's learning and development function - Weil Center for Professional Learning (WCPL). . Initiated and managed Learning Management System (LMS) Team to vet LMS options; project manager for implementation of first- ever global, firmwide, LMS - Cornerstone. . Reviewed and analyzed employee training evaluations and employee engagement survey results to identify gaps and developed recommendations for closing the gaps to improve overall employee engagement and organizational effectiveness. . Worked with Attorney Programs & Resources staff to ensure firm alignment in recruiting and training initiatives. . Managed all aspects of high school and college summer intern program. . Partnered with firm's EAP and other vendors to offer in-house training on a variety of Personal Development and Wellness topics. . Developed and managed Talent Review Process to assess firm staff relative to key positions and develop individual career development plans and delivered recommended leadership training. . Developed and delivered training sessions (both instructor led and online training) on topics that support organizational and career development plans, including leadership and managerial skills (e.g., Interviewing Skills, Managing the Employee Lifecycle, Weil Workplace Communication, Writing/Delivering Performance Evaluations, Making the Most of Your Performance Evaluation, Succeeding in Style with DiSC, Motivation and Delegation, Giving and Receiving Feedback, Key Lessons for Success). . Led CLE & Education sub-committee for Diversity Week. . Facilitated various Diversity training events (Getting the Feedback You Can Use for Career Success, Managing Complicated Conversations, and Building a Strategic Network). . Worked with the Director of Global Diversity & Social Responsibility and Pro Bono Counsel to offer pro bono clients and community organizations training (Goldman Sachs 10,000 Small Businesses, ASTEP, buildOn, PENCIL, Big Brothers Big Sisters, and Take Your Daughter & Son to Work Day). . Delivered and continually enhanced weekly new hire orientation.

Designed, developed, implemented and evaluated Medidata training initiatives in multiple locations based on a needs assessment. . Designed, developed, and implemented a New Hire Program titled, Your First 90 Days. . Designed and implemented Managing@Medidata certification program. . Developed Medidata Citizenship program to recognize and reward active subject-matter-experts who assisted with training delivery. . Worked with HR team on designing and implementing an Employee Recognition program.

Goldman Sachs University Consultant - Advantage Human Resourcing . Program Manager for global new hire orientations (60 Analysts for six weeks and 60 Associates for one week). . Responsible for all GIR continuing education training events and monthly new hire orientation from inception to conclusion.

Liaison between counsel filing Chapter 11 and various creditors; handled filing preparation, claims management, noticing and communication, balloting and solicitation, and disbursement.