Jennifer Cabibbo: Account Manager in Cypress, CA

*Promote CHR’s mode neutral competitive advantage, to drive account growth through development of strong client relationships, in a competitive transportation market. *Maintain excellent customer service to assist with all clients’ needs through daily online and phone communication, consistent follow-up. *Collaborate with a sales team to manage and grow existing accounts. *Responsible for selling and negotiating to honor day-to-day commitments of the account. *Devise and implement tailored solutions to increase efficiency, add value, and maximize profitability throughout customers’ supply chains. *Consistently exceed their customers’ expectations, pursue opportunities to cross-sell new business, and emulate all of C.H. Robinson’s values. *Utilize team resources and ensure standard operating procedures, key performance indicators, and other account metrics exist and are completed on a daily basis. *Identify opportunities for account penetration and growth through analysis/discovery and recommend solutions. *Conduct business reviews and customer meetings. *Maintain overall positive client experience through managing performance expectations through customer account metrics.

•Maintains records on event activities, progress, and status. •Meet with client to discuss event details and expectations. Secure event venue. Work with purchasing to ensure all contracts are approved and signed. •Develop creative text and design for save the date, invitation, program, and other collateral. Oversee mailings and ensure they are printed in a timely manner. •Provide proper documentation to Fire and Safety. •Confirm vendors for events. Rent equipment, furniture, linens, and supplies. Hire caterer, plan menu, and oversee service and cleanup. •Ensure venue and a/v are in place to support the program. •Select gifts, awards as requested. •Schedule walkthrough meetings with vendors and clients to discuss event details and timeline. •Provide event information to client for official briefing document, including timeline, attendee list and seating chart. •Produce detailed minute-by-minute timeline for event and program. •Communicate regularly with clients through scheduled meetings, emails, and phone calls. •Schedule post meetings to debrief with client.