Jennifer Green: Reconciliation Analyst 11/Vendor Compliance/Senior Customer Service/Relations

• Conducted reconciliation and analysis activities related to major, national and international accounts. • Cultivate key customer relationships, solve all existing/new customer needs and provide sales support. • Manage all aspects of the Vendor Compliance processes. • Collaborate with sales representatives to ensure company goals are met and all customer issues resolved. • Own entire process for company chargebacks.

Torrance, CA April 2009 -- Present • Cultivate key customer relationships, solve all existing/new customer needs and provide sales support. • Manage all aspects of the Vendor Compliance and Routing processes. • Resolve and communicate all inventory allocation problems. • Collaborate with sales representatives to ensure company goals are met and all customer issues resolved. • Own entire process for company chargebacks. • Partner with major accounts through superior customer service and order processing (EDI/Commerce Hub/Salesforce). • Data entry for customer data via AS400, QC checks on repairs and credit account claim resolution. • Order entry via Monarch and Microsoft Navision. • Cash Application. • Conducted reconciliation and analysis activities related to major, national and international accounts.

Torrance, CA April 2008 -- June 2009 • Accountable for answering 25+ telephone system. • Managed all office data entry, customer service issues and clerical duties. • Processed, inventoried and analyzed all client domain renewals. • Supported the billing system implementation of Zuora.