Jeremy Lovejoy: Sr. Operations Analyst in Long Beach, CA
Jeremy Lovejoy
Sr. Operations Analyst
Long Beach | United States
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Moto & Powersports
Summary
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Work experience
Automobile Club of Southern California
Sr. Operations Analyst | 09/2014 - Current
The largest member of AAA federation and provider of insurance, travel, roadside service and DMV products to over 13.6 million members across 20+ states
• Develop and manage complex compensation models to pay multiple Quarterly Incentive plans.
• Develop and administer new and existing programs impacting service delivery and quality, member benefits, employee performance, internal and external performance management and service provider.
• Create and manage multiple high dollar incentive programs concurrently to help drive cross sell and service quality and budget metrics.
• Assist with development and preparation of annual budget, goals, and objectives for travel and member services.
• Provide monthly forecasting and effective budget updates. Implement individual portions of the strategic business plan.
• Help update yearly the compensation plan .
• Assess, evaluate and recommend alterations to the business plan as needed.
• Lead projects through oversight of teams comprised of partic
Corvel Corporation
Sr. Data Analyst | 10/2013 - 06/2014
A national provider of workers' compensation solutions to employers, third party administrators, insurance companies and government agencies
• Worked in conjunction with a team of Junior Analysts to evaluated company’s financial performance to identify new opportunities and create feasibility analysis for a varied product line
• Performed regional staff analysis for offices located in the 50 contiguous states to identify needs and considerations for future meetings with high dollar clients
• Saved the company tens of thousands of dollars per year by determining the number of patients and type of services provided in specific state provided networks and reallocating resources to create cost-effective results
• Performed ad-hoc analysis on the drastic variance of medical procedures costs across state and regional boundaries and discovered that insurers were being charged tens of thousands of dollars to use a specific medical facility; project resulted in a ma
Brandman University (Chapman University System)
Marketing Business Analyst | 05/2012 - 10/2013
A private, non-profit regionally accredited institution that provides educational opportunities for working adults on 25+ campuses throughout California and Washington and a virtual campus online
• Managed multiple high value projects such as an aging report that helped identify the time-frame between applicant admissions inquiry and first class enrollment as a 10-month cycle instead of a previously thought 6-month cycle thus supporting more targeted and time-sensitive marketing activities
• Managed million dollar plus media vendor information and relationships
• Uncovered actionable insights and recognized trends through the collection, analysis, and reporting of marketing performance data and student acquisition data to support major marketing decisions
JEREMY J. LOVEJOY, MBA 2
• Developed marketing forecasting models and designed tracking reports that examined key performance metrics to help save the department tens of thousands of dollars on obsolete programs at underpe
Mazda North American Operations
Marketing Program Metrics Analyst | 09/2010 - 05/2012
The largest component of Mazda that oversees the marketing, parts and customer service support of vehicles in the United States and Mexico through more than 700 dealers
• Managed the Incentive Management and distribution processes for the entire U.S. market
• Tracked weekly incentive budget and weekly payment approvals of $3M+
• Created and distributed multiple reports company-wide for executives to use in decision making
• Inputted monthly incentives into Siebel database for all National and Regional Programs
• Optimized operational processes for marketing department working with IT, vendors and regions in order to save tens of thousands of dollars per month in overspend
• Performed daily exception payment and chargeback reconciliation analysis that helped to retrieve millions of dollars in overpayments
HDR Inc.
Project Accountant | 08/2007 - 08/2010
An architectural, engineering and consulting firm based in Omaha, Nebraska with projects in all 50 U.S. states and 60 countries
• Managed multiple critical California Roadway projects to revise and improve traffic flow, road integrity and highway safety
• Analyzed and managed project equity for high dollar projects
• Oversaw project accounting and invoicing for multiple critical projects such as the Alameda Corridor improvement for the Port of Long Beach which resulted in quicker train speeds
Education history
Calfornia State University Northridge
Bachelors Degree | 2005 - 2007
Concordia University Irvine
Masters Degree | 2007 - 2009
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