Joel Casaclang: Systems Engineer in Carson, CA

Provides primary onsite IT support for entire office. Maintains all hardware and software in a mixed platform environment that includes OSX and Windows-based workstations. Installs and maintains all network hardware and servers onsite. Deploys and upgrades systems as needed for both local and remote users. Documents all work-related actions, including maintenance. Assisted in major projects, including an overhaul of the phone system and network infrastructure.

Provides first and second level support on all technology and IT related issues. Performs software and hardware installation for clients, both onsite and offsite. Train clients on the operation of anything computer-related. Maintains and patches all servers and workstations while maintaining minimum down time. Server support includes Windows Server 2003 and 2008, and client support includes Windows XP, Vista, and 7, as well as Mac OSX. Develops and presents technology-related solutions to clients that are cost-effective and efficient. Documents all work in detail and keeps record of all changes made.

Performed various tests on hard drives across multiple platforms and devices. Platforms included all Windows server and workstation versions as well as Mac OSX and above. Handled inventory of systems and drives used in said tests. Trained other technicians on how to perform those tests and how to properly report data. Worked closely with engineers to quickly resolve customer and OEM issues. Also helped engineers develop new testing methods as new technologies emerge.

Effectively managed all technology related issues within the company as a result of being the only IT staff in the company itself. Revamped and improved the company IT structure to match the company’s growing needs with virtually no downtime in business operations. Used new IT capabilities to introduce new technologies such as online and email ordering, a web-based database portal, vastly improved email handling, and a comprehensive disaster recovery plan.