John O'Dea: Sales and Account Executive in Huntington Beach, CA

• Primary responsibility is to establish new relationships with businesses in the Food and Beverage Manufacturing industry and continuing to grow business with my existing clients. • Develop and carry out lead generation strategies based on target company criteria. Average 80 calls per day across new and current clients. Secured 12 new clients in 2016; 22 in 2017; 32 2018; 47 in 2019 • Drive new business development by cold calling leads across the Food and Beverage Manufacturing industry. • Pre-qualify leads to ensure alignment between clients. • Negotiate terms of service agreement which includes fee structure, payment terms and billing. • Manage client relationships from first contact through job placement. Ensure alignment with stakeholders internally and externally. Manage multiple accounts while serving as the key point of contact for clients and target companies. • Expanded Western Division large enough to bring on two full time employees to support the business under me. Exceeded 10/12 of my KPI's across my four years. • Coordinate all aspects of customer engagement including interview logistics, facilitating feedback and establishing next steps. Effectively communicate important information from clients to my team of recruiters.

• Responsible for providing exceptional customer service across all product lines found on Oakley.com and Oakleyvault.com; Manage 80+ consumer-related phone calls each day: telesales, returns, warranty, repairs, customer inquiry, consumer programs, national employee purchases, and customer updates. • Correctly relay proper information, company policies, solutions and timelines depending on context and situation. Maintain high levels of customer satisfaction when the primary and even secondary desired solutions are not available; Adapt and make judgement decisions during "damage control" situations in order to help the customer have a great experience. • Follow up with call backs if no solution is made on the first phone call; Navigate and troubleshoot during live phone calls through two internal databases (Hybris and SAP); Demonstrate high degree of product knowledge, professionalism, empathy and respect on a daily basis with each customer. • Member of two "Team of the Quarter" awards and one "Team of the Month" award; Multiple customer compliments for providing exceptional customer care.