Jonathan Joseph L'Heureux: FREELANCER, GRAPHIC DESIGNER in Brossard, QC

Freelancing job part time Infography / advertising Customer Service

° Resolve customer complaints via phone, email, mail, or social media ° Use telephones to reach out to customers and verify account information ° Greet customers warmly and as certain problem or reason for calling ° Cancel or upgrade accounts ° Advise on company information ° Take payment information and other pertinent information such as adresses and phone numbers ° Place or cancel orders ° Act as the company gatekeeper ° Suggest solutions when a product malfunctions ° Inform customer of deals and promotions ° Utilize computer technology to handle high call volumes

° Designing virtual products before production in manufacture (Photoshop / Illustrator / InDesign) ° Creating internal promotions for a national diffusion (logos, flags, flyers, e-blasts, posters and photography of all products before online diffusion or catalog diffusion) ° Writing and printing documents (samples, PMS verifications, detailed description of "virtual bags")