Joseph Kristofl: in Costa Mesa, CA

Creates a vision for what is to be built and work to be prioritized, represents customers as a decision-maker for what is delivered when, translates customer requirements to development stories. Prepares and executes functional workshops and training sessions. Verifies customer-specific functionality based on the user preferences and acceptance criteria. Liaison between the customer and delivery team pertaining to system customizations. Customer Requirements activity included: Prepare, perform or support Discovery workshops, Understand and analyze customer requirements, Recommend how to implement requirements based on the capabilities of the GK standard solution, Explain alternative approaches that will allow the customer to stay with standard functionality, Identify and explain potential risks, guide the customer to a stable long-term solution, Identify impact on interfaces and integration, Be the interface between the customer, product management and customer Delivery teams, Be the primary contact person for all functional questions, Document User Stories and Acceptance Criteria, Help identify the Minimum Viable Product (MVP). Create User Stories based on the customer requirements activity included: Transfer “customer language” into “GK language”, Abstract and standardize customer requirements, Create detailed design of the functional processes as a basis for Delivery, Align user stories with custom development and QA, Discuss and align user stories with customer and get sign off. Creates User workflows that showcase how the user (customer) is using the GK solution to be delivered. Creates Delivery Roadmaps. Support Custom Development activity included: Prioritize work; assist Scrum Master & Team in driving sprint planning, Groom user stories so they are prepared for Delivery, Be primary contact for developer for functional questions, Support testing of QA, Validate the Delivery before handover, Handover custom development to customer with knowledge sharing.

- Motivated and empowered Manager and Stylists to do their jobs well, providing clients with a championship haircut experience in an exciting sports environment. - Hired new Store Manager, set monthly/weekly goals and facilitated a fun working environment. - Established then reviewed all KPIs from prior week to set action plan going forward. - Created annual local store marketing & advertising plan to increase exposure in Tustin market. Included but not limited to working with City of Tustin on their offerings: Tiller Days Parade, Chili Cook-off, Easter Egg Hunt, Halloween Howl, Movies/Concerts in the park, etc. - Marketing also included on-line social media posting, mass email blasts to clients, Facebook posting, responses to clients posting, etc. - Manage Payroll & all costs associated with store, to ensure profitable bottom line. - Determined ideal location of store, signed lease & built-out location.

Consulted, gathered, and analyzed detailed retail client system business requirements and KPIs to develop systems to be in line with client’s corporate visualizations, strategies, and needs. Developed and implemented improved business processes to maximize user experiences and efficiencies. Trained user groups on new processes, products, and methodologies applying focused knowledge transfer: central users, QA personnel, and store associates. Participated in the entire Lifecycle of client engagements including complete Project Delivery of Best Practices Assessment, Business Requirements, Process Analysis, Design, Build/Software Development, Installation, Testing, Training, Deployment, and Follow Up. Select Client List Vans Family, Nautica, The North Face, Urban Outfitters, Aeropostale, Styles for Less, Big 5 Sporting Goods, Sur la Table, American Eagle Outfitters, Smithsonian, Aaron Brothers, Godiva Chocolatiers, Silver Dollar City, NBA Properties, Performance Bikes, Lilly Pulitzer, YM Inc., Carhartt, rue21. Key Accomplishments - Involved with POS/ERP integrations between Brick-and-Mortar Retail Operations, Ecommerce, and Mobile APP - Managed multiple Vendor Partners that provided integration initiatives of Enterprise Systems (ERP applications) and Point of Sale (POS) data across organization & platforms. - Cognizant of Change Management and Business Process Impacts in training presentations for new systems and programs delivered to 48 end-users in a classroom format - Mitigated project timeline and budget risks through written communication and documentation to ensure coordination between internal and external resources of various time zones as well as maintain company buy-in of the project - Public speaking presentation and training of product showcases of latest technology offering at annual user conferences for 300 participants - presented information & product knowledge of a complex nature in a user-friendly manner. - Performed data warehouse implementation, analysis, reporting, and planning for 53 global companies. - Leveraged strong conceptual & analytical problem-solving skills to influence others & implement a holistic end-user planning solution that resulted in improved stock turn, increased mark-ups, lower average inventory, higher gross margins, and increased sales for clients. - Proactively enhanced clients’ reporting process by highlighting the “80/20” rule of actional areas and “hot dog” reports utilizing Boolean functions in formulas, amongst many others, to highlight Top 10/Bottom 10 areas for teams to focus on during the season & maximize impact. - Creation of planning Workflows to mimic Excel & Internet Explorer functionality only in a more structured environment. - Actively involved in Technology Roadmap. - Aided Marketing and Sales team efforts to secure sales to new clients. - Proudest achievement comes from 2 projects with different clients at 2 different lifecycle stages of the same software, one early on & one “mature”. Link to case studies of Big5 & Visionworks projects which I led: http://www.islandpacific.com/case-studies/ Application Support Specialist in Support Department Provided 1st & 2nd level services for clients in a fast-paced environment; assisting in all areas of the Island Pacific product suite -Enterprise, Point of Sale, Mobile, Web, Warehouse, Sales Audit, and Finance(including Accounts Payable & Accounts Receivable). Client communication handled by telephone or web (JIRA or Confluence). Excelled at timely and thorough Issue Resolution. Specialized in excellent customer relations. Functional and Technical abilities expedited solutions working between clients and developers reviewing and debugging issues. Maintained updates of the CRM system as part of daily client contact activity.