Joshua Dingley: General Manager in Glendora, CA

  General Manager, Pasadena, CA- November 2016-Present · Delivered a 25% comp increase over previous year for Q4 of 2016 while store was tending at a 7.9% increase over previous year for first three quarters of the year. · Drove top line sales and reduced operational spending to increase store profitability by 34% over budget and 48% over fiscal year 2015. · Trained and coached a team that posted a customer satisfaction score of 79.84%, 354 basis point increase over planned customer satisfaction score · Successfully developed and implanted a shrink reduction plan that led to the store posting a shrink score of .87 or 13 basis points above planned loss. · Identified and developed top talent within sales leader staff successfully promoting 2 sales leads to sales managers during Q4 of 2106. · Successfully developed and maintained business relationships to ensure productive inventory resulting in a reduction in inventory by 5% while maintaining a 9% sales increase over previous fisc

• Drive sales and profitability through customer satisfaction and report analysis • Develop payroll plans and monitor payroll daily to ensure the plan is met • Ensure efficient day-to-day operation of the store • Uphold DICK'S Sporting Goods standards for merchandise presentation • Participate or lead the recruiting, interviewing, and hiring for hourly and salaried associates • Lead consistent evaluation and development of in-store talent • Issue appropriate counseling and disciplinary action to associates who fail to meet our performance standards • Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures

• Increased performance in managed categories by 8.8% through associate training and development. Improved performance was gained in the following categories: 26% in core camping, 60.5% in outdoor recreation, 73.3% in paddle sports, 10.6% in bikes, 17.2% in sport games, 7.6% in baseball, 33.2% in soccer and 4.7% in football. • Increased customer satisfaction score from 65% to 73% by identifying potential customer service issues and effectively resolving them. • Led store preparation for several high profile executive store visits; receiving positive feedback from all visits. • Effectively managed the sales performance of the General Sports, Lodge, Golf and Bikes and Fitness departments to meet sales and margin goals. • Developed and maintained schedules and payroll for the General Sports, Lodge, Golf and Bikes and Fitness departments. • Effectively upheld company standards for merchandise presentation. • Led the recruiting, interviewing and hiring for hourly and salaried associates

• Reduced store shrink from 1.2% in 2013 to 0.63% in 2014 by developing and implementing freight processing procedures. • Partnered with company allocators and buys to adjust inventory levels to proper levels based on store sales. • Drove customer service levels within the store to meet and exceed company expectations. • Developed and trained associates on selling tactics to drive a 25.5% increase over previous year for Q4 and finished with highest increase in the district. • Implemented merchandise presentation standards and signage for the Front End, Drive Aisles, Golf and Bikes and Fitness departments to meet company standards and maximize profits. • Supported and championed company standards of selling and customer service. • Assisted with general supervision in the store in accordance with company policies and procedures including opening and closing the store and front end coverage. • Complied with cash office procedures and preparing deposits and balancing cashiers.

• Developed schedules for the assigned departments and monitored payroll on a daily basis to ensure payroll plans were met. • Managed the sales performance of the assigned departments to meet sales and margin goals. • Upheld company standards for merchandise presentation. • Participated in the recruiting, interviewing and hiring for hourly and salaried associates for the assigned area. • Issued appropriate counseling and disciplinary action to those associates who failed to meet performance standards. • Ensured compliance to all guidelines involved with safety, loss prevention and cash handling procedures.

• Implemented the merchandise presentation standards and signage of the footwear department to meet company standards and maximize profits. • Supported company standards of selling and customer service. • Assisted the store management team with general supervision in the store in accordance with Company policies and procedures including opening and closing the store and front end coverage as assigned. • Complied with cash office procedures and preparing deposits and balancing cashiers. • Compliance to loss prevention standards and audit requirements.