Joshua Tafoya: Assistant Manager in Brooklyn, NY

Generating an energetic and welcoming environment for customers to sell, exchange and buy clothing. Creating training goals for staff under the guidance of upper management, implementing and executing these plans. Actively coaching associates to reinforce beneficial behaviors. Diligently monitoring store inventory levels and communicating issues to upper management.

Worked with fellow stylists to create a welcoming and educational sales floor. Provided my passion and knowledge of the product to better serve customers. Cashier duties: accurately processing cash and other payments, completing the sale and insuring a well rounded, amazing experience. Working with visual manager to process and flow new and replenishment product to sales floor.

Worked to create an engaging and customer service focused atmosphere by interacting directly with the customer base actively creating and nurturing beneficial relationships. Worked closely with store manager and area manager to create an educational and professional environment for employees to thrive and promote. Trained and supervised staff on company standards in areas of customer service, inventory management, and interpretation of store financial statements. Training of key holders of company standards while educating on ways to improve supervisory skills. Actively worked to promote company involvement in the community by coordinating with local non-profit charities. Worked to address staffing needs, interviewing and hiring to store needs as well as potential and longevity. Thrived in the practice of open book finances, training employees on the stores financial state to allow them a greater understanding of their contributions and impacts. Served as the interim Store Manager setting up.