Joy Van Evera: Event Producer in Carlsbad, CA

• Schedule and manage multiple virtual events per week, including post-event production and reporting. • Responsible for all steps of web-event production from pre-event to delivery • Manage multiple priorities in the most efficient and productive order • Communicate with clients and team members to ensure customer goals are achieved • Edit and produce various media to create polished product according to client requests

• Improved facility-wide programs by implementing efficient, organized procedures • Provide quick, professional resolution to customer service issues • Collaberate with directors and co-workers to create positive changes in department • Maintain an effective administration for a program of over 2,500 participants • Work with corporate associates to test new county wide procedures prior to release

• Trained and supervised a team of up to 10 customer service employees • Communicated with directors from all departments to run an efficient member service department • Awarded Magdalena Ecke Family Y Administrative Employee of the Year in 2010 • Assisted in registration of members and participants in hundreds of different classes and programs • Resolved customer issues in an efficient and professional manner