Judd Kaiser: Owner in Spring, TX

? Built a strategic fitness business to appeal to client health and wellness needs. ? Develops individual and group training plans to meet fitness and health goals. ? Customizes training needs for athletes competing in triathlons, marathons, and other fitness arenas such as junior high and high school sports. ? Educates clients on living a healthy lifestyle outside of daily workouts. ? Promotes and personalizes clean eating, proper supplements, and portion control. ? Tracks daily, weekly, monthly and yearly statistics for each client to recognize progress and goals achieved. ? Recognizes and rewards client accomplishments through monthly one-on-one progress reports. ? Oversees all fitness operations and financials.

? Led all daily operations including, but not limited to, equipment maintenance and safety, Group X training class schedules, kid’s club staffing, scheduling, and child care safety, front desk customer service and membership, and janitorial/gym cleanliness services. ? Successfully recruited, hired, trained, and mentored 14 key management positions for the Houston division. Selected as DOM (in training) and mentored by SVP as an external hire to grow the retail business and succession for the division’s future leadership growth plan. ? Initiated all scheduling practices for the market, created pro shop merchandising floor plans, and handled all member feedback. ? Directed and established accurate inventory level and controlled food and beverage orders to maximize a healthy P & L portfolio for the gym. ? Led member traffic growth by 10% to over 42,000 footsteps monthly through sales membership growth and maintaining exceptional service and fitness standards. ? Performed metrically in the top 5 % of company in retail sales. Recognized as a leader in customer service and operational excellence with numerous district and regional awards. Won company trip to Hawaii based on retail sales results generated from the pro shop; #1 in division.

? Initiated the daily operations of store business including daily metric analysis to drive results/team performance, staffing/scheduling, shipment processing, merchandise placement, and daily open/close functions. ? Oversaw all operational controls (inventory management) and systems organization (back of house), training, development, and succession of new and existing management team members and store personnel. ? Led all recruiting, hiring, and coaching and corrective measures. ? Participated in all new store openings and district training meetings (including the onboarding and development of a training plan for key management talent brought into the district). ? Increased overall store sales in 12 months from $2.5 million to $4 million and significantly grew all key performance indicators (kpi’s of conversion, average transaction, and upt). ? Relocated from Dallas to Houston when a larger career opportunity presented itself ? Won several top honor awards for overall metric growth, outstanding brand presentation skills, and exceptional customer service standards.

? Developed a daily operational structure for the store’s business which led to increased comp sales by 23% and reduced inventory shrink from 2% to 0.06%. Results ranked top 3% in company despite a challenging business climate. ? Led all staffing and development initiatives. Participated and led district training sessions in partnership with the District Manager. ? Promoted to Area Manager in September 1998 until the company closure in March 1999. Led store closings across the market. ? Achieved multiple customer service and metric awards.

? Supervised daily store operations and managed personnel. ? Managed all inventory receipts, cash flow, front desk service standards, warehouse team productivity results, and store open/close functions. ? Staffing of front desk and store sales personnel. Trained new and existing management teams. ? Led shipment unloading and processing systems. Participated in the opening of new stores. ? Grew store sales 17% year over year. Achieved top 5 shrink results in the entire company.