Kari Dunn: HR Business Partner, North America Retail, Arc’teryx & Salomon in Salt Lake City, UT

Human Resources & recruiting for Arc'teryx and Salomon retail operations.

• Responsible for successful business operation of 11 premium retail and outlet locations for a leading omnichannel Outdoor brand. • Provided strategic support and leadership to advance the mission of the company and goals of the retail division. • Oversaw and supported recruiting, hiring, development, training and performance management of over 300 staff. • Ensured excellence in sales and customer satisfaction. Addressed customer complaints and suggestions with appropriate follow-through. • Participated in company wide committees to establish strategies for sales and promotions, policy and procedure, and best practices. • Opened as new (or relocated) 7 stores. • Designed and executed manager training programs and camps for continued learning and to increase quality engagement for both internal and external customer service. • Designed policy and procedure guidelines, in collaboration with Retail operations, Human Resources and co-regional managers, for the retail division. • Analyzed

Responsible for all aspects of the outlet retail store in Salt Lake City. This includes hiring, training and managing performance of Assistant Manager, shipper, merchandiser, floor leads and associates, establishing and upholding merchandising standards, establishing operational effeciencies, maintaining building, marketing the store, building community relations, planning and executing events, exceeding sales goals and managing P&L, and overseeing our 1% to the Planet grants budget.

Beginnings of career.