Kathy Hepner: Sales Consultant/Merchandiser/HR Compliance & Benefits Administration in Gorham, ME

Fleet Feet Maine Running - Portland, ME - March 2012 to Present My first priority is customer service to help grow our customer base and to provide high end service. I am also responsible for the merchandising of apparel and sports bras on the sales floor in the Portland, Maine and Brunswick, Maine stores. I re-merchandise weekly and rotate apparel as needed. I am also responsible for reconciling register deposits for each store, create bank deposits and record daily deposits on spreadsheet for corporate review. I am currently taking on the position of Human Resources compliance and benefits administration. I am attend bi- monthly management meetings in which we discuss ways to improve sales, customer service and general management trouble shooting. I have been able to increase the stores sales of apparel through merchandising and re-merchandising weekly to give the store a fresh look week to week and to highlight new apparel as it is received. I have over 25 years of retail experience and 20 years in running retail specialty. I have developed a high level of customer service over the years which I believe to be at the core of successful retail businesses. I use my customer services skills daily. I have also become skilled in the art of merchandising in order to showcase the products in the store. First impressions from the door are the most important!

I provided a high level of customer service specifically fitting running shoes, apparel, sports bras, nutrition and accessories for athletes of all ages. I was a key holder and responsible for merchandising of apparel, shoes and accessories. Also, responsible for attending marketing events as needed. I assisted with the daily operations of the store specifically opening of the store and weekly bank deposits. I worked as a part of the Fleet Feet team to promote a healthier lifestyle for our customers.

Provide a high level of customer service specifically fitting running shoes, sports bras, apparel and accessories to individual customers. I assisted with daily operations of business as needed as a sales consultant. I was the store manager from January 2010 through May 2010. I was responsible for all aspects of management of the Danville store and assisted the marketing director with local marketing events. I attended weekly meetings via phone conference with Corporate Buyer regarding sales and trends. Also, coached a Saturday morning run group and was an assistant coach for a marathon training group sponsored by See Jane Run.

Provide a high level of customer service including a specific running shoe fit process and individualized assistance to customers. I was a key holder for opening of the store and responsible for merchandising apparel and accessories. I assisted with daily operations of store and daily tasks as needed.

Provided customer service and assisted with the management of the store. Also, responsible for purchasing of running shoes, clothing and other accessories as needed and for pre season orders. I worked closely with vendors in order to provide the best products for customers. Answered questions about products and offered suggestions to runners.

Responsible for customer service and sales, store maintenance, daily deposits, and providing information on products sold in the store. Also, a key holder for opening and closing of the store. Assisted in training of new staff in Portland store and later in Boston store. Met with vendors to review new products when owner not available.

I worked with owner to develop a management company for the healthcare industry. Managed human resources area of business and acted as supervisor for small employment agency of healthcare employees. Maintained all personnel records, developed handbook and wrote policies as needed. Also, managed any worker's compensation claims for the agency.

Responsible for all aspects of human resources management for 102 bed nursing home. These responsibilities included the direction of recruitment, hiring, discharging, counseling, training and orientation for employees. I was also in charge of employee benefits, policy changes and salary reviews. A large part of the job was spent on worker's compensation administration and safety. Was head of the safety committee that met monthly to review current safety issues within the facility. I maintained employee communications through employee meetings and daily rounds, employee newsletters, memos, and inservice training. I worked with department heads regarding legal issues concerning employment, training and safety. Human Resources Director