Kelley Lynch: Total Loss Claims Adjuster in Denver, CO

Investigating, evaluating, and negotiating claims in order to reach a fair and equitable settlement. Using compassionate communication and persuasive negotiation to ensure a positive customer experience. Reduce loss ratios through fair and prompt processing of claims. Obtained all necessary information to complete proper evaluation of injury claims. Achieve targeted performance goals to manage costs and support.

Fielded calls for customers first notice of loss and HDA claims. Performed data entry utilizing Pinnacle, Salesforce, and CMS Plus. Reviewed data to verify the validity of claims. Inputted subrogation letters and escalated to the appropriate department. Passed the New Hampshire Claims Adjuster Licensing Exam.

Corresponded and obtained information from customers and agents in order to keep them informed of any account status or changes. Modified, updated and processed existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance. Reviewed and verified data on insurance applications and policies. Examined letters from policyholders or agents original insurance applications and other company documents to determine if changes were needed. Organized records ensuring accurate maintenance of files for each policyholder, including policies that were to be reinstated or canceled.

Completed thorough phone intake of emergency and reconstruction jobs directly from customers and insurance clients in order to ensure accurate classification of job type. Proactively communicated with customers to secure property restoration contracts upon completion of mitigation efforts. Created and maintained jobs within the company software programs ensuring records were accurate and complete throughout the duration of the job. Worked directly with outside Project Managers and field crew to keep job activity current and follow up with the company, subcontractors, and personnel to ensure job requirements were met. Placed material orders and scheduled site deliveries and pickups with vendors ensuring proper written documentation. Assisted with the production schedule, which included organizing and scheduling field staff.

Performed administrative tasks which included answering multiple phone lines, preparing invoices, maintaining client communication and updating insurance policies. Communicated with the New York State Department of Motor Vehicles regarding customer driving records and legal documentation. Supplied clients with updated manuals, books, and supplies.

Managed the receptionist area, including answering multiple phone lines, greeting visitors and responding to requests for information. Performed administrative tasks which included managing client accounts, updating client information, scheduling appointments and classes, ordering merchandise for the company store and maintaining the company website. Assisted with the inside sales and marketing departments by participating and organizing fundraisers and business events throughout Fairfield County, CT. Managed end of day and monthly reports.

Assigned daily work responsibilities and prepared bi-weekly schedules for Associates. Prepared daily inventory orders and ensured units were stocked with appropriate levels of product. Maintained customer satisfaction by providing excellent customer service. Addressed customer inquiries and resolved complaints.

Served as the Assistant to the Director of Realtors. Performed various administrative duties which included answering phones, printing brochures, scheduling open houses, distributing mail, updating MLS with current listings, verifying agent information, and scheduling training classes.