Lakshmi G:

Isobar Commerce is aligned with Denstu Aegis Network (the first global digital marketing services, currently with 45,000 passionate employees) to support Technology space in retail & e-commerce domain. The global Isobar Commerce practice groups more than 1,000 commerce specialist across Isobar's network. Managed the HR functions at Pune, offshore development center by providing services in business advisory, talent acquisition, talent management, compliance, HRIS data management, branding and global mobility. Supported global team UK and EMEA regions. Mentored a team of 7 in HR and reported to Country Head/Director. Business Partner An active key member of the management team and associated as an advisor to guide and develop People (HR) function Partnered with Business Leaders on people, organization and business strategy and aligned HR process to drive business goas and objectives Managed all aspects of People operations program and was responsible to drive cultural initiatives, performance management, engagement and retention, organizational & career development, recruiting, compensation, separation management, HR systems, policies, diversity, M&A, facilities and benefits for Pune center Partnered with global HR team to support business center initiatives. Collaborate across the organization in design and development of HR initiatives Review current business practices and recommended solutions to improve performance, retention and employee experience Facilitated talent review and calibration session with business leaders, line managers to retain, develop and motivate people In addition to the strategic partnership with business, was responsible for guiding continuous improvement and operational excellence by identifying gaps and opportunities for future processes that support scalability and efficiency Talent Acquisition - Partnered with business leaders, delivery team & recruitment partners on organizational design, resource planning, staffing and selection of right candidates; developed pipeline of talent to get the. Center to next level Change Management - Actively supported & facilitated change programs, as mandated from DAN / Isobar by initiating and leading the change - Played key role in change management including mergers and acquisitions and organizational alignment Talent Management - Responsible for timely and fair Performance Management & Assessment – development plans for key talent and corrective plans for low performers - Managed performance appraisal and promotional cycles for employees - Supported business leaders to provide feedback to individual with regards to their aspirations. Designed and executed Individual Development Plan process - Developed Management capability to build Leadership Talent for the future (Succession Planning) - Involved in the growth of global diversity & inclusion programs Talent Development - Partnered with Business Leaders to address the skills gap and leadership requirements to enhance organization capability and build a learning organization - Planned and organized identified skills training programs. Interface with global HR, external vendors and suppliers for the implementation of training programs Compensation & Benefits - Reviewed and recommended salary structure and revamped incentive plan - Played an integral role in designing compensation strategy, evaluating existing salaries & benefits Vs industry benchmarking and recommend changes - Compiled all data needed for the annual salary review and the annual performance appraisal analysis Employee Engagement - Partnered with Business Leaders to build a robust employee engagement strategy and was responsible to drive implementation including onboarding program, employee rewards & recognition programs, various focus groups, cross functional trainings, innovation series and initiatives like Happiness workplace &CSR - Improved “Employer Branding” by working with Marketing team to design, develop and launch the company’s website, intranet, social media presence and organized conferences. Was involved in the Re-Branding (post acquisition) process and successful executed the activities - Analyzed employee engagement scores through various internal, external & global surveys, created action plans to increase employee engagement. Policy & Compliance - Partnered with management in the process of Policy formation - Implemented / administered/ interpreted policies, programs, processes, procedures. Act as a primary POC for global audits including GDPR, PCI compliances and ensured local &global statutory compliance were adhered. Employee Relations & HRIS - Served as highest escalation POC to address Employee Relation issues with regular incident management, investigation and the statutory & legal documentation process. Coach and advice Line managers to address and resolve people related issues. And counsel employees who are under performers or any grievance - Designed, Developed and tracked "HR Dashboard" enabling effective reporting of HR metrics to strategically aide in decision making and process improvements. Led HRIS automation project. Launched a wholly new system with more streamlined HRIS. Stakeholder Management - Partnered closely with process stakeholder in understanding business expectations to drive service excellence in the team. Connected regularly to seek inputs in quality of service provided & areas of opportunities Team Management - Monitored, coached, supported and encouraged the team to reach their aspirations. Designed career path for team by providing additional learning programs

Managed & trained a team of 20+ HR professionals to perform effectively & efficiently. Continually streamlined HR processes, practices, while maximizing HR functions within all the centers i.e Pune, Gandhinagar, Hyderabad and Onsite locations. Performed as HR Generalist with diverse HR functions, reported to Head HR: Revamped employee orientation program, updated policies and procedures and created awareness, conducted background check for existing employees & ex-employee verification. Led special projects like Transform traditional HR to verticalisation framework i.e HR Business Partner, internal and external survey to understand the satisfaction level and Attrition/Retention activity by analyzing trends through various HR data and recommend appropriate course of action. Handled employee terminations, administer disciplinary procedures, grievance and other difficult situations in a sensitive, fair and respectful manner, worked closely with legal, supervisors and management. Provided strategic & tactical HR solutions and support to Delivery Leaders, Managers, helped them to achieve organizational goals and objectives and recommended changes. Encouraged Delivery leaders to assist HR in implementation of Policies/ Practices. Responsible for the automation of HR processes. Designed, improved, developed, implemented HR systems and MIS up-gradation. Assisted Delivery Managers with various projects which require research, analysis of data and/or creation of reports and trend identification. Developed HR reports (daily, weekly, monthly and ad hoc) & HR Dashboard to meet management requests and needs for human resource related information at various levels. Review and analyze data to identify trends & recommend solutions to improve Process Owner of Appraisal cycle which involved planning, defining timelines and training employee (i.e. annual and midyear promotions & 24x7 appraisal process) across all locations. Identify top & bottom performers and initiate necessary steps, resolve issues wrt appraisal system, process & framework. Designed, prepared the plan for CSR activities. Managed a team of 4 in CSR group, to implement the CSR plan. Responsible to ensure that the HR processes are compliant as per the ISMS standards & CMMI Certification. Identify talent and aspirations of individual employees and provide coaching aimed at motivating them to undertake the necessary training required to advance their careers within the company. Planned and executed various activities for employees including all major annual & monthly, events and celebrations within the organization.