Laseana Palmer: in Wayne, MI
Laseana Palmer
Wayne | United States
Skills
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Interests
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Industries
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Summary
Activity
Projects
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Work experience
Compass Group USA
CUSTOMER SERVICE AMBASSADOR | 10/2021 - 04/2023
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
? Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
? Followed through with client requests to resolve problems.
? Supervised employees and assessed performances to determine training needs and define
accurate plans for decreasing process lags.
? Exceeded team goals and collaborated with staff members to implement customer service
initiatives.
? Collected customer feedback and made process changes to exceed customer satisfaction
goals.
? Managed department call volume of 50 calls per day and coordinated department
schedules to maximize coverage during peak hours
DELTA AIRLINES
CUSTOMER SERVICE REPRESENTATIVE | 09/2017 - 10/2020
? Sky lounge associate
? Responding to the requests of all guests in assigned area
? Provides all guests with undivided attention to allow the best possible service
? Ensuring the club lounge is properly maintained at all times stocks all the self-service areas
? Assists with food service preparation
? Maintained customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving concerns.
? Answered customer telephone calls promptly to avoid on-hold wait times.
? Offered advice and assistance to customers, paying attention to special needs or wants.
DELTA AIRLINES
CUSTOMER SERVICE ASSOCIATE | 06/2018 - 09/2019
? Ensured the food was properly handled and stored
? Front end cashier/ cash handling
? Provided ultimate customer service to the customers
? Ensured the area was clean and up to company standards
DELTA AIRLINES
SUPPORT STAFF | 06/2018 - 09/2019
? Maintaining health and wellbeing of residents
? Assist residents with tasks such as: eating, hygiene, grooming, dressing, and using the restroom
? Maintain health and safety procedures
WALMART
CUSTOMER SERVICE ASSOCIATE | 09/2016 - 06/2018
? Providing excellent customer service;
? Stocking and receiving deli items
? Maintaining the department's appearance and cleanliness
? Following company policies and procedures as well as local and federal laws regarding food
safety
Education history
Dorsey College
Associate of Applied Science
Connections
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