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Laseana Palmer: in Wayne, MI

Laseana Palmer

Wayne | United States
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Summary
Activity
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Work experience
Image Compass Group USA

Compass Group USA

CUSTOMER SERVICE AMBASSADOR | 10/2021 - 04/2023

Resolved customer complaints while prioritizing customer satisfaction and loyalty. ? Trained and regularly mentored associates on performance-oriented strategies and customer service techniques. ? Followed through with client requests to resolve problems. ? Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. ? Exceeded team goals and collaborated with staff members to implement customer service initiatives. ? Collected customer feedback and made process changes to exceed customer satisfaction goals. ? Managed department call volume of 50 calls per day and coordinated department schedules to maximize coverage during peak hours
Image DELTA AIRLINES

DELTA AIRLINES

CUSTOMER SERVICE REPRESENTATIVE | 09/2017 - 10/2020

? Sky lounge associate ? Responding to the requests of all guests in assigned area ? Provides all guests with undivided attention to allow the best possible service ? Ensuring the club lounge is properly maintained at all times stocks all the self-service areas ? Assists with food service preparation ? Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. ? Answered customer telephone calls promptly to avoid on-hold wait times. ? Offered advice and assistance to customers, paying attention to special needs or wants.
Image DELTA AIRLINES

DELTA AIRLINES

CUSTOMER SERVICE ASSOCIATE | 06/2018 - 09/2019

? Ensured the food was properly handled and stored ? Front end cashier/ cash handling ? Provided ultimate customer service to the customers ? Ensured the area was clean and up to company standards
Image DELTA AIRLINES

DELTA AIRLINES

SUPPORT STAFF | 06/2018 - 09/2019

? Maintaining health and wellbeing of residents ? Assist residents with tasks such as: eating, hygiene, grooming, dressing, and using the restroom ? Maintain health and safety procedures
Image WALMART

WALMART

CUSTOMER SERVICE ASSOCIATE | 09/2016 - 06/2018

? Providing excellent customer service; ? Stocking and receiving deli items ? Maintaining the department's appearance and cleanliness ? Following company policies and procedures as well as local and federal laws regarding food safety
Education history
Image Dorsey College

Dorsey College

Associate of Applied Science

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1501 Lincoln Blvd.#1014 Venice, CA. 90291