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Latrice Harris:

Latrice Harris

United States
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Summary
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Work experience
Image SPA SPACE

SPA SPACE

Lead Administrator/Event Coordinator | 09/2016 - 03/2020

- Established an inviting atmosphere by welcoming all guests, and preparing them for services. - Operated a multi-line phone and online booking system to coordinate reservations for this high traffic area. - Maintained/reviewed appointment calendars for service technicians, spa guests, and group events. - Coordinated successful group events via thorough planning, proper time management and attention to detail. - Maintained positive relationships with caterers, maintenance staff, and vendors. - Quickly resolved any discrepancies & built client rapport to maximize satisfaction, and retention. - Recommended, advised, educated on products; as well as home care treatment options, and follow up appointments. - Updated inventory to reflect sales & purchases. Accurately processed client payments. Proficient in use of Zenoti Software, Outlook Mail + Microsoft Office Suite for office functions.
Image VB GENTS SALON

VB GENTS SALON

Manager | 12/2013 - 02/2016

Promoted from Front Desk Lead to Management within a year by displaying exemplary work performance. - Orchestrated five-star service to clients via face-to-face, multi-line phone system, social media & email contact. - Increased & reported above average sales of memberships, retail, and individual client services per month as Manager. - Coordinated team of fifteen stylists/barbers/front desk staff for meetings, and continuing education courses. - Strengthened stylist team with thorough hiring & training processes. - Optimized inventory/back bar with rotating products. Oversaw employee time clock, schedule, and payroll submissions.
Image EASTLAKE MANAGEMENT INC

EASTLAKE MANAGEMENT INC

Property Manager | 10/2009 - 11/2013

Promoted from Administrative Assistant to Property Manager within six months by exhibiting leadership, positive energy and productivity abilities. - Provided customer support via phone, & email for rental inquiries/maintenance requests with prompt turnaround time. - Executed data-entry responsibilities of finance reports, cash flow, and service invoices daily. - Oversaw productivity & collaboration of staff including admin and maintenance personnel. - Maintained, consolidated, filed with discretion confidential information, such as employee records, lease agreements, legal proceedings, vendor contract negotiations, & any data related files for corporate/audit records. Yardi Management Program proficient.
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1501 Lincoln Blvd.#1014 Venice, CA. 90291