Latrice Harris:

- Established an inviting atmosphere by welcoming all guests, and preparing them for services. - Operated a multi-line phone and online booking system to coordinate reservations for this high traffic area. - Maintained/reviewed appointment calendars for service technicians, spa guests, and group events. - Coordinated successful group events via thorough planning, proper time management and attention to detail. - Maintained positive relationships with caterers, maintenance staff, and vendors. - Quickly resolved any discrepancies & built client rapport to maximize satisfaction, and retention. - Recommended, advised, educated on products; as well as home care treatment options, and follow up appointments. - Updated inventory to reflect sales & purchases. Accurately processed client payments. Proficient in use of Zenoti Software, Outlook Mail + Microsoft Office Suite for office functions.

Promoted from Front Desk Lead to Management within a year by displaying exemplary work performance. - Orchestrated five-star service to clients via face-to-face, multi-line phone system, social media & email contact. - Increased & reported above average sales of memberships, retail, and individual client services per month as Manager. - Coordinated team of fifteen stylists/barbers/front desk staff for meetings, and continuing education courses. - Strengthened stylist team with thorough hiring & training processes. - Optimized inventory/back bar with rotating products. Oversaw employee time clock, schedule, and payroll submissions.

Promoted from Administrative Assistant to Property Manager within six months by exhibiting leadership, positive energy and productivity abilities. - Provided customer support via phone, & email for rental inquiries/maintenance requests with prompt turnaround time. - Executed data-entry responsibilities of finance reports, cash flow, and service invoices daily. - Oversaw productivity & collaboration of staff including admin and maintenance personnel. - Maintained, consolidated, filed with discretion confidential information, such as employee records, lease agreements, legal proceedings, vendor contract negotiations, & any data related files for corporate/audit records. Yardi Management Program proficient.