Latrice Harris:
Latrice Harris
United States
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Summary
Activity
Projects
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Work experience
SPA SPACE
Lead Administrator/Event Coordinator | 09/2016 - 03/2020
- Established an inviting atmosphere by welcoming all guests, and preparing them for services.
- Operated a multi-line phone and online booking system to coordinate reservations for this high traffic area.
- Maintained/reviewed appointment calendars for service technicians, spa guests, and group events.
- Coordinated successful group events via thorough planning, proper time management and attention to detail.
- Maintained positive relationships with caterers, maintenance staff, and vendors.
- Quickly resolved any discrepancies & built client rapport to maximize satisfaction, and retention.
- Recommended, advised, educated on products; as well as home care treatment options, and follow up
appointments.
- Updated inventory to reflect sales & purchases. Accurately processed client payments.
Proficient in use of Zenoti Software, Outlook Mail + Microsoft Office Suite for office functions.
VB GENTS SALON
Manager | 12/2013 - 02/2016
Promoted from Front Desk Lead to Management within a year by displaying exemplary work performance.
- Orchestrated five-star service to clients via face-to-face, multi-line phone system, social media & email contact.
- Increased & reported above average sales of memberships, retail, and individual client services per month as
Manager.
- Coordinated team of fifteen stylists/barbers/front desk staff for meetings, and continuing education courses.
- Strengthened stylist team with thorough hiring & training processes.
- Optimized inventory/back bar with rotating products. Oversaw employee time clock, schedule, and payroll
submissions.
EASTLAKE MANAGEMENT INC
Property Manager | 10/2009 - 11/2013
Promoted from Administrative Assistant to Property Manager within six months by exhibiting leadership, positive
energy and productivity abilities.
- Provided customer support via phone, & email for rental inquiries/maintenance requests with prompt turnaround
time.
- Executed data-entry responsibilities of finance reports, cash flow, and service invoices daily.
- Oversaw productivity & collaboration of staff including admin and maintenance personnel.
- Maintained, consolidated, filed with discretion confidential information, such as employee records, lease
agreements, legal proceedings, vendor contract negotiations, & any data related files for corporate/audit records.
Yardi Management Program proficient.
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