Leo Felix Ambrose: Membership/Auto Policy Representative in Aliso Viejo, CA

• Assisting Club members with questions and updates for their annual membership and auto insurance policies. • Fielding calls from potential members providing the details regarding membership benefits and assisting them with signing up for membership. • Upgrading existing members to higher levels of benefits. • Updating automobile insurance policies and offering assistance with premium choices. • Educating our members about our various services and products that are available to them.

• Created youth programs to promote positive growth and leadership. • Essential role with the transportation of members from local elementary schools to the Club. • Worked at local middle and elementary schools during lunchtime to promote healthy lifestyle choices. • Assisted with providing marketing materials to our local schools to increase membership.

As a member of the YP.com accounts management team my responsibilities include: • Support for our developmental division, sales team, and call center. • Oversight of IT staff and upgrades to our search engine marketing (SEM), to ensure our company and clients maintain a competitive advantage in internet advertising. • Website development and maintenance. • Creating and authorizing video products for our clients. • Development of the YP.com mobile applications. As an onsite support manager to our field sales team my responsibilities include: • Providing immediate account information to sales members. • Clarifying company guidelines and authorizing any account promotions for my team. As a lead trainer for all new customer relations personnel, ensure that our employees are competent in: • Customer database information and procedures. • Client advertising campaigns, contract obligations, and billing procedures. As a point manager for resolution of customer disputes and account issues

As a Team Leader for Traveler’s Entertainment Specialty Line, which underwrites policies for major entertainment industry clients, responsibilities included: • Detailed research on prospective clients to gather information to quote and/or bind a policy. As Team Leader, interfaced with the Account Executives to provide and interpret my team’s research to ensure sound underwriting decisions for new and renewal policies. • Managing account documentation, such as proposals, agreement letters, reinsurance contracts, collateral agreements, policy changes, endorsements, and cancellations. • Oversight for accurate and timely servicing and billing of accounts. • Direct communication with brokers, agencies, insured customers, and internal departments to ensure all requirements were met and all unresolved issues were corrected before binding. • Provided support to establish performance standards for Traveler’s marketing, underwriting, and service goals. • Conducted monthly audits of peer

During my eleven years with LACMA, I worked in many areas of customer and management support. • I worked directly with the Head of Acquisitions and Curators Office developing exhibit layouts and was responsible for the programming, identification, cultivation, solicitation and stewardship of all featured exhibits. • Within the Developmental Division, my team created the Muse Group to introduce young upcoming artists to young entrepreneurs to cultivate of new art using outside money. • As an Assistant Manager for Presidents Circle, was responsible for a comprehensive and integrated fundraising program to develop individual contributors for the Museum’s capital campaign. In this position, I was integral in donor identification and cultivation. • I wrote numerous grant applications to the National Endowment of the Arts and successfully received funding for the LACMA.