Lynn Zaveski: Ecommerce Implementation Consultant in ALISO VIEJO, CA

Partner with brands to implement and integrate ecommerce technologies to grow online sales and build brand awareness. Most recent projects focusing on children's apparel and skincare. • Partner with internal corporate teams to identify pain points and collaborate on technical solutions that fit business needs and budget as well as meet future goals. • Extensive Shopify Plus experience from theme design, implementation, enhancement through custom build and 3rd party extensions, custom integrations and site management. • Work with internal Marketing and IT teams to migrate and redesign current website from Drupal to Shopify Plus with newly designed integration to Netsuite Cloud. • Implemented hosted warehouse management system from vendor selection to roll out.

Member of small, agile consultancy team providing project management and oversight for global ecommerce re-platforming initiative for one of music's 'big three' record labels. • Worked with executives and their teams to set project priorities, maintain product roadmap and set development schedule. • Managed team of off-shore development resources to ensure tight timelines and deliverables are met. • Partnered with third party firm to develop and implement a customer care program to support all new artist websites. • Liaison between US warehouse and the business. Worked to revamp current product setup processes to decrease time to launch. • Technical point of contact on all facets of the project. • Day to day troubleshooting and incident resolution

Hired to restructure and oversee Project Management and Implementation Service Teams with dotted-line leadership to 15 staff members. Focused on overhauling internal processes to improve on-time and in-budget project delivery. Communicated with groups throughout the company to drive significant workflow improvements. • Led implementation of visual calendaring (JIRA add-on) for task scheduling, improving overall visibility and reporting of client tasks being worked. Achieved 100% of team adoption rates within 30 days. • Increased ticket closures 15%, decreased unscheduled interruptions, and improved department image by creating rotation schedule for answering questions and mentoring colleagues. • Created after hours on-call rotation calendar and escalation plan to meet client SLA requirements, increasing overall coverage from 2-days per week to 7-days per week. • Empowered staff and improved team efficiency and collaboration by facilitating daily and weekly meetings with Project Managers and IS team members to discuss and track projects and issues. • Established transparency and improved overall project performance within chaotic environment by implementing metrics, scheduling projects, and developing internal structure.

Served as key member of multi-track and complex re-platforming project with $6M annual budget for direct sales and e-commerce company. Led team comprised of numerous resources from Keste, client and software company in delivery of system integration solutions. Focused on Prowess implementation as part of larger 2-year EBS / SOA implementation and Data Center migration project. Established and cultivated strong relationships within challenging environment. • Recognized for successfully maintaining difficult client relationship with high-demanding expectations and significant communication issues. • Advised and supported VP of Consulting, providing insight and ideas on new business opportunities. • Resolved over a dozen long-term and complex issues within 60 days by facilitating daily scrum meetings to address roadblocks and create effective strategies and solutions.

Brought on as consultant for startup operations and promoted to Manager of Technology after VC funding in 2010. Led 6 staff members and external vendors on all technology projects during time of explosive growth. Cultivated relationships between internal technical team members and external vendors. Documented business specifications for multiple system re-platforming projects and necessary integrations. • Recognized at National Convention for implementation of new online platform, 6-months ahead of schedule to meet growth demands prior to projected influx of seasonal sales. • Reduced shipment errors 75% and increased output 50% by leading transition to new fulfillment center. • Drove customer service improvements by researching and establishing new customer service platform, reducing response time from 2-days to less than 1-hour. • Increased revenue 200% by resolving critical performance issues.

Charged with driving the entire project lifecycle for small boutique marketing firm, from initial planning stages through launch. Ensured on-time and in-budget delivery of all project deliverables. Established client relationships, identified opportunities, and sourced new business. Facilitated daily staff meetings to communicate project status and discuss issues. • Standardized recording of client data to provide employees with quick retrieval of most relevant and up-to-date information. • Generated $200K in new revenue by creating strategic partnership with branding consultant, leading to numerous business referrals and ability for company to bid on a greater breadth of projects. • Delivered new project management system to streamline project workflow with visibility for all team members and external clients.