Mark Burbank: in Brooklyn, NY

Managed day-to-day operations of a specialty ski and snowboard shop. Hired and trained sales associates, service and rental technicians. Managed weekly sales quotas, scheduling, payroll, budgets and setting individual sales goals. Responsible for product management, including buying, receiving, pricing, warranties and returns. Executed and monitored loss prevention and shrink programs. Oversaw facility safety and security. Ensured employees' delivery of exceptional customer service. Resolved problems and complaints while maintaining high levels of customer service.