Mark Fitzgerald: Sales Operations Leader | Project Management Expert | Business Development in San Diego County, California

• Managed a corporate team of 10 including 6 Coordinators and 4 Project Management Associates accountable for planning and completing workflow of 600+ vendors for over 1,000 accounts, US/CAN. • Report to Service Director and President regularly on project management status, metrics and customer growth through provided services, installation KPIs, budgeting and staff performance. • Generated 30% YoY revenue growth via service upgrades, cross-selling, and acquisition efforts. Key account management and project development strategies with national enterprise clients. • Maintained mutually beneficial relationships with global and national franchises including Starbucks Corp, McDonalds Corp, Chick-Fil-A, Dunkin’ (Inspire Brands), RBI, Wendy’s, Culvers, and others. Consistently growing each account through new location service projects and sales operations. • Led field teams to consistently achieve SLA targets for successful installations and service delivery, generating $3M+/year in service revenue and maintaining a 100% account retention rate by providing timely service and minimizing client downtime. Operate with LEAN Principals, Continuous improvement. • Project management for the deployment/installation of 300+ systems per month, achieving 99% success rate on timeliness and quality of work among vendors while coaching under performers. • Integrated a continuous improvement culture, bolstering technicians access to training on technical problem solving, and customer relationship building to enhance overall performance. • Ensured contactual agreements and compliance with municipal, state, and industry regulations. • Developed an expertise in both the hardware and software integrated into technology solutions. • Onboarded, contracted and facilitated relationships with 120 Vendor Partners in US/CAN. • Implemented an innovative quality control tracking, accountability and enable performance growth.

Recruited by the computer/tablet/smartphone accessory provider to lead business development and account management operations: • Managed 50+ account relationships in Outdoor and Active Lifestyle markets, from national multi-door retailers to specialty shops. Drove revenue through point-of-sale marketing, retail associate training, and seasonal sales campaigns. • Lead in B2B and B2C revenue generation, achieving 140% YoY growth and expanding category revenue to $10M+/year via improved cross-channel sales strategies, securing 35-40 new accounts and growing current account value by 110% yearly. • Owned key account relationships with clients including West Marine, Verizon Wireless, Apple, REI, Academy Sports, Bass Pro Shops, Cabela’s, Best Buy, and others. • Project management of SMU's per customer by segment (education, outdoor, electronics) • Drove consistent growth and strong long-term retention among each account through consistent review, data analysis and quality communication to stakeholders. • Analyzed weekly and monthly selling data to identify regional trends and create sales programs for growth at the retail level. Diagnose and solve problems with slow or dead products. • Oversaw brand training modules, e-learning, and on-site training for floor associates, buying teams, and merchandisers to optimize performance and profitability. • Collaborated with distributor partners for streamlined processes and compelling in-store merchandising and direct-to-consumer programs, both online and within brick-and-mortar retail.