Marnic Naczas-Monroe: Regional Sales Operations Director in San Diego, CA

Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. • Executed effective product placement strategies to optimize sales and enhance the customer shopping experience. • Implemented eye-catching visual merchandising displays to attract customer attention and increase sales. • Managed inventory levels to accurately track product availability and avoid stockouts. • Analyzed sales data to identify trends, evaluate performance, and make data-driven recommendations for sales improvement. Practice Manager Doctor Doctor - Solana Beach, CA

In my tenure overseeing the operations of a high-end private medical practice, I played a pivotal role in ensuring seamless daily functioning and optimal care for our discerning patient base. Collaborating closely with physicians, I orchestrated a streamlined scheduling process and facilitated referrals, contributing to the efficient flow of medical services. My commitment to patient satisfaction was evident through regular communication with clients and healthcare providers, addressing their needs, setting appointments, and promptly resolving any issues that arose. Additionally, I assisted in the execution of necessary medical procedures and navigated the intricacies of liaising with insurance companies to secure approvals. Through these multifaceted responsibilities, I contributed to the overall success and excellence of the medical practice. Here are some of my potential workings in this job: ► Designed and implemented forms, business plans, policies, and operational standards for newly established private practice to enhance overall productivity and efficiency. ► Spearheaded development of the practice's electronic medical record and practice management systems by using AdvancedMD, streamlining data management, and optimizing patient care. ► Established partnerships with local medical-grade skincare, sunscreen, supplement, and aesthetic companies to enhance the range of products offered to consumers. ► Managed payroll through Paychex for doctors, ensuring timely and accurate compensation.

In my role as the administrator of a hearing center clinic, I spearheaded daily operations with a dual focus on achieving ambitious sales targets and elevating client experiences. Recognizing the importance of operational efficiency, I streamlined office procedures, managed inventories, and conducted regular team meetings to foster a collaborative and productive environment. To drive business growth, I took the initiative to develop and implement strategic monthly promotions. These included engaging in in-person demonstrations aimed at not only attracting new clients but also retaining existing ones. Through these efforts, I contributed to the clinic's success by creating a dynamic and client-centric approach to hearing care. The following were my pivotal duties in this role: ► Boosted sales through proactive client engagement, including cold calling individuals and facilities, and upselling to clients with older models. ► Led comprehensive reorganization of data management to ensure up-to-date and accurate EMR/ER records. ► Orchestrated successful marketing initiatives that resulted in increased brand awareness and client acquisition. ► Demonstrated expertise in insurance authorization/information organization, contributing to seamless operations. ► Oversaw reconciliation of all deposits daily and compiled weekly reports to inform strategic decision-making.

During my stint here, I played a pivotal and multi-faceted role that involved patient consultation, procedure coordination, and sales. Collaborating closely with the doctor, I ensured comprehensive patient care by overseeing pre-operative preparations and scheduling surgeries. Additionally, I handled extensive administrative tasks, including Medical Record (MR) charting, and managed seamless correspondence with patients. Through these responsibilities, I contributed to the smooth functioning of the practice, maintaining a focus on delivering exceptional patient experiences and supporting the overall success of the cosmetic surgery clinic. Following were my pivotal accomplishments in this role: ► Converted initial inquiries into in-office consultations, broadening the clinic's patient base. ► Enhanced patient relationships and retention through proactive outreach during monthly office specials. ► Accelerated the clinic's revenue by persuasively selling skincare products and treatments, including Fillers and Botox. ► Implemented robust marketing strategies across various platforms, including Facebook, Instagram, Email, and Texts, to promote the clinic's services and attract new patients.

Within this job role, I led the dynamic management of 6 District Sales Managers and 53 store locations, overseeing a diverse range, including Mall-based concept stores, Outlet stores, Temporary locations, and Warehouse/Big Box stores. As an active member of the Task Force committee at Skechers corporate office, I played a pivotal role in contributing to key strategic decisions. Additionally, I spearheaded Business-to-Business initiatives for Skechers' WORK line, managing the end-to-end process of State Fairs and Trade show setups, staffing, and breakdowns. My commitment extended to people development, involving succession planning and orchestrating new store openings to foster talent growth and operational expansion within the organization. The following were my pivotal duties in this role: ► Managed region generating a volume of $88M, demonstrating strong leadership and strategic sales management capabilities. ► Improved key performance indicators, including payroll goals, shrink reduction, conversion rates, Units Per Transaction (UPT), and Average Dollar Transaction, contributing significantly to the overall financial health and profitability of the region. ► Developed and executed annual sales forecasts, aligning them with the regional growth strategy to maximize revenue potential. ► Enhanced product knowledge and brand recognition through effective selling strategies, such as 'Selling off the wall' while upholding high customer service/merchandising standards in line with company policies and procedures. ► Led successful implementation of profit and loss responsibilities, showcasing adept financial management and operational efficiency.