Matthew Briscoe: Customer Advisor - Enterprise Government
Matthew Briscoe
Customer Advisor - Enterprise Government
United States
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Summary
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Work experience
AMAZON BUSINESS
Customer Advisor - Enterprise Government | 09/2016 - Current
• Managed largest local government territory across WA, OR, AK, HI, & SOCAL and delivered 5.2k users, exceeding quota by +164% in 2019.
• Grew territory from $3.1MM (2016) to +$13MM (2019) in reoccurring revenue. Consistently exceeded quota including (2017) +90.4% YOY Growth, in 2018 +59.5% YOY Growth and in 2019 +45% YOY Growth.
• Worked closely with Amazon Legal to manage complex agreements that allowed me to land key accounts for the Government team including City of San Diego, City of Portland, Orange County, & the State of Oregon
• Led Business Fleet Marketplace Campaign including Webinar and customer interviews
• Played an integral role in a cross-department initiative to deliver a new service offering for Libraries.
• Mentored and developed new hire class of 5 (L6) Government Customer Advisors and actively coaching Demand Generation reps to increase quality and quantity of meetings scheduled.
Socrata
Customer Success Manager - Local Government | 06/2014 - 07/2016
• Managed 200 enterprise local government accounts, supported open data strategies and performance management programs. Facilitated education programs that increased the adoption and usage of the software and connected the technology to the organizations’ strategic initiatives
• Cultivated strong relationships & developed top strategic opportunities, working with C-Level executives and elected officials with both local and international government agencies
• Collaborated with marketing to refine messaging and build out key campaigns, marketing programs and events which led to an increase in converted leads to sales opportunities
Inside Sales Consultant
Zillow | 03/2013 - 05/2014
• Consistently exceeded sales quota and built a book of business from the ground up. Expanded reach by performing a high volume (100-175) of daily cold calls.
• Provided tailored consultation through local knowledge of real estate trends, market conditions, and advertising tendencies based on market segment. Able to tailor programs to my agent’s brand to increase their success on Zillow.
Enterprise Rent-A-Car
Branch Manager | 06/2008 - 03/2013
• Top 10 (Out of 27 Branches) for Front-End Rankings 10 out of 12 months. Exceeded previous branch manager’s total revenue by $125 per car and netted the highest Operating Profit in Washington growing the operation by +28%.
• Successfully mentored 4 employees leading to their promotion to Assistant Manager
• Closed Won strategic Partnerships with local dealerships including the Ferrari of Seattle.
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