Mayche Arevalo: in Tacurong City, SUK

• Facebook moderation, customer service (messenger and comments) • Zoho Email support • Xsellco Email Support • Gorgias Email Support • Process refunds, order cancellations, return and exchange • Responding and submitting evidences to Stripe, Shopify Payments, EC Processing-Authorize.Net, PayPal chargebacls, disputes and claims. • Order fulfillment via Dropified & Excelify - Shopify from AliExpress suppliers • Order fulfillment via ShipStation • Product listing (Product description writing). • Liaising with Aliexpress suppliers for product and order updates. • Locate and track packages • Excel, G-Sheet, Word and G-word • Basic of Canva • Slack and Discord for team communication • Notion workspace

• Performs general clerical duties to include but not limited to: photocopying, faxing, mail distribution and filing. Coordinates and maintains records for staff office space, phones and office keys. Creates and modifies various documents using Microsoft Office. • Responsible of ensuring and overseeing that office is in organize mode. • Answer incoming calls, determine purpose of call and transfer call. • Responsible for precise daily sales report, monthly Sales report, tallying up credit card advices to company sales report and month End inventory reports. • Stock take • Responsible of taking minutes of the meeting • Preparing part-time and Full-time overtime payroll • Managing the everyday operations of accounts payable function and Preparing payment vouchers and issuing of cheque's payment to suppliers and related works thereto. • Perform month-end stock taking and prepare monthly inventory cost. • Prepare petty cash vouchers, staff (cash) reimbursements and bank-in cash sales. • Assist Auditor for Yearly Audit queries. • Company weekend cashier (POS System) • Multi-Tasking. Any other ad-hoc duties assigned from time to time. Customer Service Officer The Chocolate Factory Pte. Ltd. 80 Mohamed Sultan road #01-11, S (239013) Nov.2009-Aug.2010 • Performing the task of record keeping and basic financial matters. Receiving calls and assisting guest inquiries. In charge of maintaining inventories and order supplies. • Knowledgeable of handling POS systems.

Knowledgeable in performing the task of recording data, reports, minutes. Organize schedules of the boss and other work related matters.

Performing the multi tasks of recording sales, the standard of offering short orders, assisting guests, complains, requests and circumstances. Front Desk Officer/Receptionist Ponce Hotel Suites, Bajada, Philippines • Knowledgeable of the standard in giving information of the Hotel Guests about the Hotel Services.