Meaghan LaPoint: SERVICE COORDINATOR in Nashville, TN

-Create and maintain a directory of service providers and resources as well as clients and client needs -Assess client issues and provide recommendations to fix problems -Expand the list of resources and providers to assure there are no gaps in services- -Answer telephones and respond to email inquiries in the office -Work with Marketing Team to ensure proper information is on website/forums -Work internally to assess different divisions of the company and create solutions to problems found

Utilize consultative selling techniques to present key selling points, features and benefits while remaining focused on the customer's needs and expectations - Consistently reaching monthly and quarterly Retainer Sales objectives

- Promoted from Customer Service to Manager - Empowered employees to take responsibility for their jobs and goals. Delegated responsibility and expect accountability and regular feedback - Maintained employee work schedules including assignments, job rotation, training, vacations and PTO - Acted as a liaison between company and customers to maintain and grow strong customer base - Responsible for organizing meetings and events between Sprocket Rocket and local companies to gain exposure and grow brand awareness

- Managed and developed new client relationships - Oversaw projects from creation to completion including planning, install and customer training - Developed and maintained relationships with business stakeholders across accounts - Led re-brand strategy for specific product lines - Conducted competitor analysis to create effective marketing strategies using field intelligence and third