Megan Wu: Bank Teller in Irvine, CA

-Highly skilled in processing daily account transactions such as deposits, payments and withdrawals -Issuing money orders and cashier’s checks -Servicing clients’ accounts; address change, check order, wires, debit card issue -Greeting people warmly and directing them to the appropriate personnel -Providing superior customer service both in person and through the phone -Clerical duties such as but not limited to; organizing work, filing documents, faxing legal documents, typing up letters and updating excel documents -Explaining different products and answering questions to better assist clients -Making referrals and achieving monthly sales goals -Understanding and following rules and regulations; preventing fraud and bank loss -Coordinating with multiple departments to best assist clients -Providing translation services for Chinese clients -Prioritizing daily tasks to ensure maximum sufficiency and productivity

-Handling transactions such as but not limited to Making deposits, cashing checks, withdrawals Wires, credit card payments, loan payments Exchanging foreign currency, issuing cashier checks/money orders -Documenting large deposits using currency transaction reports -Addressing customer questions/concerns -Identifying fraudulent activity to prevent losses to the bank -Developing new customer relationships --Balancing the ATM -Assisting branch manager with money shipment and orders -Processing and ordering necessary supplies -Operating booth for CRA events

-Responsible for creating and maintaining social media listings -Creating and maintaining multiple directory platforms for clients (Google places, manta, superpages, merchantcircle, yellowbot and more) -Search Engine Optimization (Backlinking, keyword improvement, crawling and more) -Creating written content for clients (Company descriptions, keyword utilization, summaries etc) -Managing Back Office tasks -Performing clerical duties -Conducting product trials to integrate them into offered packages -Working as a team to effectively and efficiently create products

-Responsible for greeting customers -Collecting and managing payment transactions -Answering the phone and taking reservations -Providing superior customer service -Training new cashiers -Performing closing duties at the end of each shift -Ordering supplies and organizing the stock room