Miles Sailer: Order Management Associate in Anaheim, CA

• Receive, validate, process and book License, Support Renewal, RMA/Rebill orders in compliance with company procedure by utilizing Siebel and Oracle applications. • Manage and coordinate Dell Software product license codes and license file requests including new orders, upgrade requests, license key regeneration, name changes, ownership transfers, and swap requests. • Execute and follow pre-defined processing procedures, while maintaining a knowledge of products, pricing, and promotions. • Collaborate with various departments including Sales, Revenue Recognition, Contracts, Licensing, Products/Pricing, Renewal, Collections, AP, AR, Data Quality and Distribution to meet strict month and quarter end deadlines. • Identify, resolve, and communicate order errors both verbally and in writing. • Continuously exceed the daily processing quota of 35 orders while maintaining an error rating of less than 2%.

• Promoted to international associate which included a group of elite shippers within company. • Handled and executed advanced training for data entry, inventory cycle counts using RF scanners, labeling, copying & stamping regarding all domestic & international shipping while gaining expertise in these areas. • Executed the distribution of USDA certifications, bills of lading, invoices, & applied rotation of FDA required product shipping codes of eligible expiration date coding. • Collaborated with experienced colleagues to improve our department’s efficiency by eliminating non-value added tasks and streamlining the necessary tasks resulting in $60K savings to the business. • Trained and mentored new employees to ensure safe, prompt, and accurate delivery of product.