Morgan Murray: Sales/Operations Manager in Denver, CO

Store/Operations Manager Responsible for all store functions associated with running a retail store including achieving sales, service, customer satisfaction, and profitability goals. Achieved 13% YOY gross profit margins. 2013 - 2014 Decreased shop turn around time to 24-hour turn around on all customer service bikes. Managed stores profitability and financial budgeting. Analyze store-level reports and identified new strategies for maximizing results. Created a sales culture within the store, ensuring that service is prompt, knowledgeable, and that customer expectations are met.

Indirect Sales/Account Manager Promoted to expanded role reporting to District Director, General Manager, and/or Western Region VP. Led a team of 6 Premier Sales Reps. Managed and consulted with 30-40 Indirect Accounts while driving distribution growth with new and existing partners. Led the company in significant sales gains through Premier partners by implementing performance improvement plans, side-by-side sales approaches, and Indirect Dealer training. Directed the build out, opening, sales, and operations of 12+ new premier locations. Successfully managed all facets of operations at 27 Tier 1 premier dealers with over 65 employees in CO Market. Recruit, hire, and train new store managers and employees. Oversee sales and operations of 20+ other locations throughout the Rocky Mountain Region. Implemented a customer retention program trial for Premier Partners. Maintained a churn ratio of less than 3.4% across my territory through close tracking of me

Promoted to lead a staff of 10+ Effective rapid turnaround of an underperforming store by implementing daily goals and holding all team members accountable. Exceeded goals for gross net sales, new customer growth, accessory sales and targets. Recruited, hired, trained, and developed all store employees. Achieved Over 100 % to goal over store accessory revenue goal, year to date, 1 of top 10 stores nationally all of 2006. Earned the “Colorado Peak Award” for #1 store ranking from a 20-store district in Q3’04 and Q3’05.