Neil Rodzach: Field Service Rep at Altra & CSO at R Adventure in San Diego, California
Summary
Activity
Projects
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Work experience
R Adventure LLC
Chief Safety Officer at R Adventure LLC | 04/2024 - Current
A small rental business dedicated to sharing our love for adventure with the world 🌎
Altra Running, a VF Company
Southern California Field Service Rep | 06/2023 - Current
REI
Retail Operations Coordinator | 08/2019 - 02/2023
Planned, & implemented retail training events that drive employee engagement. Collaborated with Retail Stores, Retail Operations, event venues, & external vendors to plan training programs.
Lead the charge on REl's Run Experiential Training Events (ETE), planning events, & travel coordination for 25 events across the U.S. for the Spring 2022 season. Sourced event venues, catering, & was the first point of contact for external vendor partners.
Identified new cycling brands to participate in Cycle ETEs. Negotiated terms for cycle accessory demos, & training given to REI staff. Presented to cross functional project teams providing updates on timelines, deliverables, & budgets.
Delivered all HQ communications prior to event date and provided day of event support.
REI
Sales Lead | 04/2018 - 10/2021
I contribute to REI's success by driving sales through retail store channel by improving sales specialist selling behavior. Contributed to a total of $34.7 million in revenue for San Diego REI store in 2019.
Deliver inspirational experiences for our Co-Op members and customers through effective promotion of outdoor programs and outreach. Train and mentor new staff, provide direction to peers as necessary, coordinate service delivery and task execution.
Support Retail Sales Managers through department communication of goals, daily expectations, task assignments, and feedback.
Help Desk Specialist | 08/2017 - 11/2017
• Advanced user support of Mac OS, & Windows OS, at the Help Desk at Facebook HQ
• Was as a primary member of the Help Desk Team, servicing the HQ campus with 10,000 employees
• Oversaw efforts to increase on site help desk availability through expansion of team locations
• Lead cross functional projects to securely provision computer hardware for high profile events, & new employee hires
• Hosted new hire on boarding IT classes
Milestone Technologies, Inc.
Help Desk Technician with Milestone @ Facebook | 04/2016 - 08/2017
Milestone Technologies is a Managed Services Provider (MSP), they use technology intelligently to make IT infrastructures smarter, streamlined, and ultimately, more successful.
• Advanced user support of Mac OS, & Windows OS, at the Help Desk at Facebook HQ
• Was as a primary member of the Help Desk Team, servicing the HQ campus with 10,000 employees
• Oversaw efforts to increase on site help desk availability through expansion of team locations
• Lead cross functional projects to securely provision computer hardware for high profile events, & new employee hires
• Hosted new hire on boarding IT classes
Apple
Visual Specialist | 10/2008 - 04/2016
Apple is committed to bringing the best personal computing experience to students, educators, creative professionals and consumers around the world through its innovative hardware, software and Internet offerings.
- Presented an exceptional customer store experience by driving brand standards and maintaining brand integrity in all areas of Visual Merchandising
- Built and developed a highly talented Visual Merchandising team and a customer focused culture
- Worked closely with corporate retail support to develop instruction guidelines for window display creation and provided constructive feedback
- Monitored and drove sales performance daily, identify trends in sales and suggested opportunities to upper management to drive sales results
- Collaborated with visual team to implement seasonal displays in accordance with visual merchandising standards
Apple
Retail Marketing Career Experience | 02/2015 - 07/2015
Support Apple retail stores on new Retail Marketing materials such as window displays and Graphic Panels. Maintain consistency of the Apple brand by spreading awareness of new merchandising initiatives. Mentoring Visual Specialists across multiple stores in several countries.
• Supported Apple Retail’s Watch window display campaign in over 200 locations world wide
• Developed production methods for display assembly, & troubleshooting steps for daily maintenance
• Worked cross functionally with the Global Field Visual Merchandising to ensure store launch was successful
• Delivered all HQ communication to stores prior to launch, & provided overnight troubleshooting support
• Collected survey data, & maintained the retail marketing store database using JIRA software
• Presented to cross functional teams providing updates on the window displays successes, & opportunities
YMCA of Superior California
Swim Instructor | 06/2008 - 10/2010
Under general supervision, ensures the safety of patrons of an aquatic facility by
preventing and responding to emergencies. Instructed swim lessons for patrons
of the YMCA.
YMCA of Superior California
Lifeguard | 07/2007 - 09/2009
Protecting and monitoring YMCA pools and enforcing rules and regulations for the guests.
Education history
California State University, Monterey Bay
Bachelors of Science Business Administration | 2010 - 2013
Monterey Peninsula College
Associates Degree | 2007 - 2010
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