Nicolette Silva: in Pleasant Hill, CA

• Secured at least 2 sales per day and created and average minimum revenue of $15,000 per week at an average gross profit level of 40%. • Managed assigned accounts to enhance relationship with regular communication. • Attended virtual client meetings to present new products, ideas, trends, and brands. • Won new accounts from client referrals and cold calls. • Managed entire project lifecycle, from when orders and artwork is submitted to vendor until items are delivered to warehouse or clients ship to address. • Prepared quotes, contracts, and recorded sales activity in Salesforce. • Attended vendor meetings to strengthen relationship and to stay well-informed on products, brands, and pricing. • Collaborated with marketing team with creating content for social media, website, and e-blasts. • Coordinated with logistics team on fulfilment projects. Ensured products are delivered to warehouse on time, fulfilment process ran smoothly and products are delivered on time. • Teamed up with Director of Logistics and logistics team in setting up e-stores and virtual pop-up shops ????with creating sku'????s???? uploading product images, creating client usernames, oversaw product inventory, and provided technical support to client users.

Responsible for assisting Senior Account Manager with administrative tasks such as creating quotes, collecting size break down and artwork from clients, checked on stock on pricing for products, and completing and sending in purchase orders. • Obtained and maintained in depth knowledge of various vendors and vendor products by attending vendor meetings. • Monitored changed to costs of a project, accurately communicating and recording all adjustments to capture all to ensure billing correctness. • Worked closely with Senior Account Manager in obtaining new clients by cold calling and sending self- promo kits. • Collaborated with Director of Logistics in setting up client e-stores by uploading product, creating sku's and descriptions. • Trained onboarding Account Executives on vendors, pricing structure, systems, and creating, quotes, purchase orders, mock ups, and contracts.

• Reached out to vendors for existing orders for all sales reps. • Collected order updates, ship dates, and tracking and entered into CRM. • Notified sales reps of order updates such as delays, production issues, logo artwork format. • Verified stock and pricing from vendor when needed for sales rep. • Scheduled and managed vendor meetings for sales team and assisted in event planning for team outings.

• Greeted clients and helped with queries and resolved basic concerns. • Managed day-to-day office operations, answered phones and e-mails. • Received all incoming correspondence and packages and route to correct recipient. • Performed work related errands, such as dropping off proofs to clients, going to post office and bank. • Assisted with event planning for client meetings and staff outings. • Created expense reports for CEO, partners and staff. • Purchased and managed office supplies while overseeing budget.

• Effectively managed day-to-day operations, answered e-mails, phone, fax, postal queries, and managed office inventory. • Attracted new patients through marketing collateral including company website, Yelp, Facebook, and maintained a loyal following. • Oversaw the processing of dental claims, arranged payment options, coordinated with dental insurance companies, and managed referral process. • Assembled treatment plans to present to patients and educated patients on future treatment. • Maintained facilities and equipment in accordance with hygiene and safety regulations including OSHA and responsible for the appearance and functionality of the office.