Norzaimah Greenway: Interpreter in Spring Valley, CA

Providing interpretation and translation services.

Teaching English and Mathematics.

Responded to inbound calls from customers seeking product advice, orders, replacements, refunds, and services. Reviewed queue of pending calls; managed list based on incoming data Key Achievements: Established extremely successful track record of resolving complaints to customers’ satisfaction

Hardware and software upgrades and help desk support.

Responded to inbound calls from customers seeking product advice, orders, replacements, refunds, and services. Reviewed queue of pending calls; managed list based on incoming data

Managed operational, financial, legal, and personnel functions within national retirement fund service. Trained and supervised teams of 10 – 25 employees; provided administrative oversight; led quality assurance within Financial Management and Accounting Control System (FiMACs). Conducted client interviews in field and office, handled grievances and escalations. Served as committee member to State offices. Acted as speaker and trainer at mandatory seminars and courses for employers nationwide. Supported legal department as prosecuting officer in criminal cases against defaulting employers. Key Achievements: • Frequently recognized for excellent leadership of most productive team and branch office resulting 20% more than targeted fund collection • Appointed to numerous internal service and committee positions • Served on ISO 9000 project to implement quality standards program throughout organization; conducted project coordination and management, research and investigation to improve duties, work procedures and workplace efficiency by review inputs provided by project leads and team members • Regularly supervised entire branch office in absence of usual manager