Oceanna Bourdeau: Catering Server

• Displays event set ups in an aesthetically pleasing manner • Gathers items needed to set up any event • Serves guests at formal university events and ensured all guests needs were met

• Consults with students to help design and create websites displaying their coursework and projects • Creatively problem solves when students have questions and concerns regarding their personal websites • Explored new websites including: WordPress, Squarespace, Weebly, Wix

• Provided excellent customer service for complex escalated customer issues • Resolved customer complaints and processed returns • Provided customers with information about products and services

• Provided excellent customer service and earned Cashier of the Month for excellent customer service • Followed accounting and cashiering responsibilities accurately • Practiced conflict resolution and handled disruption customer situations • Promoted to Customer Service Representative by having the best customer service.