Oliver Greene: Business Operations Analyst - Operations & Planning in Thousand Oaks, CA

? Managed an operations team of three staff members and six part-time employees ? Acted as system's administrator for the department's ERP and CMMS systems to include asset management, preventative maintenance (PM) scheduling, key access, vendor contracting, cost and budget tracking, workflow processes, and maintenance workorder systems ? Facilities and oversaw data migrations, new system implementations, requirements gathering, and end user training/re-training ? Facilitated and drove stakeholder meetings pertaining to end user requirements gathering, training, testing, and analysis for new ERP module implementations or updates ? Acted as my organization's point of contact for SaaS provider personnel/representatives re: system updates, re-trainings, migrations, etc. ? Wrote and generated budget and cost reporting for department heads to aid in their decision making regarding long-term projects and goals, and as a means of improving and maintaining efficiency through data-driven solutions ? Supported the Associate Vice President with auditing of overall division activities via use of ERP tools and advanced Excel reporting (functions, VLOOKUP, pivot tables, macros) ? Management of vendor contracts, service agreements, and billing schedules ? Established and documented standard day-to-day workflow policies and procedures for various teams ? Coordinated and oversaw onboarding/training/retraining of operations team personnel when required ? Acted as department liaison and point of contact for third party contractors, vendors, site coordinators, and project managers ? Supervised the accounts payable desk which included the processing of purchase orders (PO), requisitions, requests for payment (RFP), proposals, contracts, and quotes, as well the processing and clarification of invoices for contractors and chargebacks to other university departments for materials and labor completed by the department ? Supervised the work control desk which was responsible for the division's ticketing system (CMMS)

? Drafted reports and notices on behalf of attorneys for use in court and cross-examinations ? Maintained lines of communication with the firm's clients via email, fax, phone, etc. ? Reviewed and compiled schedules of records for archiving in company filing system ? Engaged in various other administrative supporting tasks including answering phones/directing calls, faxing, mailing, and billing ? Trained new employees on company system and workflows

? Interpret and analyze external documentation to initiate reviews within company systems ? Create and develop specific system workflows and scheduling strategies to meet with state and client-mandated time frames ? Scheduling and training of contracted medical professionals for assigned processes and tasks ? Daily tracking of task progress to ensure reviews remained within planned time frames ? Resolve data discrepancies from documentation required to perform client-requested reviews to ensure continued legal compliance with state and federal laws ? Support scheduled contractors in their assigned duties by means of obtaining necessary documentation from clients ? Update internal systems and databases with workflow process changes ? Coordinating and overseeing team trainings via conference call to facilitate continued quality and timeliness of department workflow processes