Oscar Martinez: E-Commerce Operations Manager in Bell, CA

Responsible for the day to day operations of a 250,000+ sq.ft. E-Commerce depatrment. Tasked with overseeing all operational are but not limited to the website, updates, and maintenance, 3rd party integration, project managing e-commerce related activities from discovery to implementation, and monitoring, reporting, and ensuring platform related to KPI's are being met. Tasked with overseeing all upgrades on processes and procedures to enhance the efficiency/reliability of all operational processes (pick, pack, QA, and shipping) within the distribution center. Responsible for creating and maintaining inventory accuracy of 250,00+ apparel and footwear SKU'S within the e-commerce system for all online and course orders. Drove operational and inventory strategies that contribute to a +10% increase in E-commerce gross sales overall Ensure flawless execution of promotions, industry-specific pricing in partnership with marketing, sales, and finance teams to achieve maximum profitability. Manage and train, a workforce of 125+ team members to meet and exceed expectations, customer needs and overall warehouse needs.

Responsible for the day to day operations of a 350,000+ sq. ft. as well as the development, implementation, and maintenance of the standard operational processes (SOP) to ensure high-quality services for warehouse team members and clients. Coordinate weekly/bi-weekly/monthly operations meetings to ensure we meet our KPI's, safety goals and, overall performance are met. Manage and train, a workforce of 100+ team members to meet and exceed expectations, customer needs and overall warehouse needs. Responsible for the monthly/quarterly and annual P&L, budgeting, and payroll.

• Proactive and devoted assistant manager adept at collaborating closely with the manager/executive and assuming responsibilities of managing daily activities, directing operations and supervising staff in order to assist in actualizing firm’s aspirations, short-term initiatives and long-term goals and objectives. • Supported manager in performing management functions such as staffing, training and expanding business plans. • Communicated with the support team and implemented the organization’s operational guidelines, standards and policies. • Monitored and managed operational activities – Directed the store operational risks, financial aspects, and QA and audit processes. • Documented and prepared reports on management and information systems; presented it to the manager. • Assisted the manager in recruiting diligent professionals, committed to high principles of service and performance.